WINDOWS 8 64BIT AND ACRONIS 2013-SSTARTUP RECOVERY MANAGER
Yesterday I confronted a very serious problem while using Acronis 2013. I have a new Acer S7-391 Ultrabook on which I installed Acronis 2013 and activated Start up recovery Manager. Usual screen to press F11 appeared but did not go away and remained there. So I pressed F11 when another screen appeared with lines and dots of varying colours and the computer screen froze. The computer became unworkable and went dead after the battery was fully discharged. I tried again but the usual screen got stuck again.
I have approached Acronis as pay per incident support. I cannot get any information as to the cause of this problem computer being dead.
Any help please as Start up Recovery is only the best way to recover the computer without going into BIOS and booting from USB drive. It is very difficult to enter Bios as the computer is fully ready just by lifting the lid giving no chance to enter BIOS.
Thanks
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I have been able to deactivate the ASRM yet the initial screen to press F11 continues to stay rather than vanish/go away as usual. I am very much afraid of trying to reactivate ASRM to avoid loosing the computer until it is restored.
Thanks for your very helpful comments.
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Krishen Acharia wrote:I am very much afraid of trying to reactivate ASRM to avoid loosing the computer until it is restored.
There is no need to activate the ASRM, and good reasons not to.
I do not see the value of the Acronis Startup Recovery Manager. The bootable Rescue Media is available when needed, so I don't see any reason to allow the Acronis Startup Recovery Manager to modify the PC's boot. Acronis Startup Recovery Manager adds complexity and risk without any real value over using the bootable Rescue Media. If activated, it modifies your system drive Master Boot Record (MBR), which can cause problems with multi-boot managers and other low-level disk utilities. I prefer just to use the bootable Rescue Media when needed, either from CD or USB flash drive.
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Thank you very much for clear and precise advice.
I have made Bootable USB flash drive with ISO image. Can you please advise if that is OK. Your help and advice is very much appreciated. Kind regards.
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Krishen Acharia wrote:I have made Bootable USB flash drive with ISO image. Can you please advise if that is OK.
Boot from it to make sure it recognizes your hardware. Make a backup, then restore a couple of files. If that works, you'll have good confidence that you could do a disk restore if needed.
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