Install TrueImage Agent for Linux Error

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Beginner
Beiträge: 1
Kommentare: 0

When I install TrueImage Agent (8115) for Linux on RHEL 4U7 (x86_64),
it's failed !
this is the log file :

glibc version is: 2.3.4

glibc version is: 2.3.4

glibc version is: 2.3.4

Launching '/usr/sbin/dkms install -m snapapi26 -v 0.7.29 2>&1'.

Error! DKMS tree does not contain: snapapi26-0.7.29
Build cannot continue without the proper tree.

Launching '/usr/sbin/dkms ldtarball --force --archive /usr/lib/Acronis/kernel_module
s/snapapi26-0.7.29-all.tar.gz 2>&1'.
/bin/tar: You must specify one of the `-Acdtrux' options
Try `/bin/tar --help' for more information.

Error! Tarball does not appear to be a correctly formed
DKMS archive. No dkms.conf found within it.

Launching '/usr/sbin/dkms install -m snapapi26 -v 0.7.29 2>&1'.

Error! DKMS tree does not contain: snapapi26-0.7.29
Build cannot continue without the proper tree.

Installing Acronis True Image Echo Enterprise Server failed on your system. Installa
tion could not continue, please report file /var/log/trueimage-setup.log to support@
acronis.com.

Thanks !

Mo, 11/23/2009 - 06:01
0 Users found this helpful
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Frequent Poster
Beiträge: 2
Kommentare: 843

Hello Chengke,

Do not worry, I will help you to resolve this issue and install the product.

First of all, please make sure you're installing the latest build of the software (8398), we have fixed many issues in the latest build and it's more stable than your current version.

You can download all necessary files from Registered products and downloads section in your account.

If you have not registered your product on our web site yet, we recommend to do it in order to receive free updates.

- Choose Product registration
- Enter the serial number for your Acronis product in the corresponding field.

aunching '/usr/sbin/dkms ldtarball --force --archive /usr/lib/Acronis/kernel_module
s/snapapi26-0.7.29-all.tar.gz 2>&1'.
/bin/tar: You must specify one of the `-Acdtrux' options
Try `/bin/tar --help' for more information.
Error! Tarball does not appear to be a correctly formed
DKMS archive. No dkms.conf found within it.

This error is related to the incorrect tarball procedure you using.

Launching '/usr/sbin/dkms ldtarball --force --archive /usr/lib/Acronis/kernel_module
s/snapapi26-0.7.29-all.tar.gz 2>&1'. - This string does not appear to be the correct one, that's why your system errors our with error in the procedure.

Please perform the tarball in --archive=/usr/...../...../..... format. It should help.

I'd like to make sure all your queries regarding Acronis products are resolved.
Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

Thank you.

Di, 12/22/2009 - 07:56
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