chances of successful restore if TrueImage reports bad sectors during backup?

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi,

I am having problems with my notebook PC and I have to send it back to HP to be repaired. There is a chance that they will have to reformat my hard drive, so I wanted to used TrueImage 2013 to create a hard drive image before I ship the PC.

The hard drive has four partitions. One is the system partition on which Windows is installed. This is also where all my data is located. This is really the only partition that I care about. The other three partitions came with the PC when I bought it, I think for the purpose of a diagnostic utility and for the 'restore to factory' feature.

When I did my backup with Acronis TrueImage 2013, I chose to back up the entire drive - all four partitions. Towards the very end of the backup process (only four minutes remaining where the expected backup time was about a 30 minutes), TrueImage reported that it was not able to read from a few sectors. The exact message was "Failed to read from sector '725,698,176' of hard disk '2'. Try to repeat the operation, check the disk using the Check Disk Utility, and create a backup of the disk. R/W operation on the MD device has failed (0x590001)".

I clicked 'Retry' a few times with no success, so I tried 'Ignore'. TrueImage reported the same error for four consecutive sectors. Tired of repeated clicking 'Ignore', I clicked 'Ignore All' and the backup finally completed.

I opened up the backup .tib file on another PC (on which I also have TrueImage installed), and it appears that all of the data I care about is in tact.

I am just wondering, if HP sends my PC back to me and I find out that they reformatted my hard drive, what are my chances that I would be able to restore the entire hard drive from my TrueImage backup when I know that TrueImage was not able to read at least four sectors when I did the backup?

Is there anything I can do before sending the PC back to HP that can give me a better chance to restore? Should I backup each partition separately (instead of doing all four partitions at the same time as I did on my first try)? I am confused because TrueImage reported the problem sector numbers, but it did not tell me which of the four partitions the problem sectors were located on. If the bad sectors are confined to the three partitions that I don't care about, this makes me think I would have a good chance of success.

Any advice or suggestions will be greatly appreciated.

Thank you,
Paul

Do, 11/21/2013 - 16:44
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Greetings,
My first recommendation would be to run chkdsk /r on all 4 partitions of the drive (entire disk). The recovery partition may be locked, but it might be possible for chkdsk to check and repair I (if needed) on a restart.

You have an image that can be mounted and browsed. I'd keep this as a failsafe for your data.

Try validating the image as well. Successful validation is often a good indication of a successful back up and high probability of restore ability.

After running chkdsk, I'd make one or more back ups again. See if you can get one (or more - two are always better) to complete without error or intervention.

Any time you get a back up error, even if it can be ignored, you run the risk of not being able to restore. While the chance of failure is greatly reduced, the possibility exists.

Fr, 11/22/2013 - 15:37
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