TI 2009 on ACER M3641 does not work

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I have uninstalled the erecovery software preloaded on the ACER. I also unistalled NTI Back up NOW preloaded by ACER.

I bought and installed TI 2009 build 9809. When I start Acronis it comes through the analysis and opens the Home page. After about 20 sec. Windows tells me that the program is not functioning anymore. The only thing I can do: close the program.
Operating: Vista 64.

Fr, 11/27/2009 - 06:39
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Kommentare: 843

Hello Jan,

No worries, I will help you with this situation.

As far as I understand, you have removed some pre installed third part application preloaded by vendor and then installed 9809 build of Acronis True Image Home 2009, and then you're not able to run the product due to crash, is that correct?

If yes, let's do the following:

1. Please make sure that you have completely removed third part backup product from your PC (I'd recommend you to consult with your vendor for the detailed instructions)

2. Completely uninstall Acronis True Image Home 2009 according to this article.

3. Install it once again and check whether the issue persists.

If it does, please let us investigate the issue and do the following:

1. Collect crash dump file

- Reproduce the issue (application crash);
- Do not close the "Application has stopped working" window;
- Run Task Manager (press Ctrl-Shift-Esc buttons);
- Go to "Processes" tab and right-click on the crashed process;
- Select "Create Dump File" item from the menu;
- Pick up the .DMP file created and send it to us;
- Open Start->Run (or press Windows-R buttons) type "%USERPROFILE%\AppData\Local\Microsoft\Windows\WER\ReportArchive" string without quotes and hit Enter key
- After that you will see a folder (or a few folders), the name of which starts with "Report"
- Please send us Report.wer file from the last created folder
Please note that you may add the two collected files into rar or zip archive file.

2. Collect Acronis Information file

- Download the file;
- Run the downloaded file
- Send us the files created.
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. Then please provide me with the case number you receive from our system, so I can pick it up and speed up the process. We will do our best to investigate the problem and provide you with a solution.

Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

Regards,

Mi, 12/30/2009 - 07:47
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