Changing title, see edit in message
I spent 2 hours on the phone with a Pay Per Incident support person. They had me download a utility that let them drive my machines. They did this and they did that. They ran a True Image fix utility. They setup test syncs. In the end they told me that the sync SEEMS to be working even though I get an error saying that it isn't.
Now all I get in my log files is 'XYZ file failed to update. Failed to apply metadata changes' I get this for all files and the bitch is I can't even find the words, 'Failed to apply metadata changes' in the forums, google, etc.
Also, the docs/help and what they told me are exactly the opposite. Supposedly setting up syncing between two machines is easy. You select 'New Sync' and then click on the folder you want to sync then go to other machine and do the same. Never works, never will. The support guy told me you have to select a folder and then click 'Sync with' and select the other folder on the other machine. Still doesn't work and now I get 'Failed to apply metadata changes.'
I suspect all of this is because I DON'T use the Acronis Cloud to sync with. I believe it only works if you use THEIR cloud which means you have to pay for storage space over anything 5GB
EDIT:
If I didn't know better I'd think my tech call and all the postings about 'Cannot connect to server, will try again later' got them to fix something. My sync has been running fine since about 30 minutes before I received the follow-up email from tech support. I haven't gotten the error message since around 8:30 EST. I know that their architecture requires you to be connected to the net and part of a sync scheme that you can 'manage' online. So, something on their servers is part of and monitors your syncs and I think they fixed it.
Anyone else still getting that error message this evening?
- Anmelden, um Kommentare verfassen zu können