Acronis True Image 2014 problem
My laptop is HP Spectre XT 15-4101nr TouchSmart. Config: Windows 8.0 x64, Intel Core i7-3517U, 8GB DDR3, 500GB SATA, 32GB SSD.
I split 500GB to 120GB and about 360GB. 120GB is C drive OS partition and 360GB is data disc (E drive). There is a small (HP) Recovery partition (D drive). I make an OS partition backup. The image save to E drive data disc.
Problem 1: I start ATI from PC and do restore from there. It requires reboot. I click to reboot PC, PC reboot to windows. It never start recovery!!!
This system is UEFI boot, not MBR boot. Is this the reason that cause reboot to windows not reboot to recover? I can enable Legacy boot, but cannot turn UEFI boot off. And UEFI boot has higher priority.
I press F11 and start restore image. After restore, laptop cannot boot. It always run automatic repair. I have to re-install windows 8.0. I don't think this software works for my laptop.
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In theory the recovery media (from USB or CD) should be able to work with a UEFI system.
Do you get any error messages or does it not even attempt to boot?
All recoveries to a drive/partition that has the OS on it should be done from the external recovery media, to save Windows causing problems when it reboots into Linux. Data only partitions or OSs that are hidden or not in session ca be recovered from within Windows.
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Currently True Image cannot backup or even see the 128mb MSR partition on GPT disks. In Windows, it is only visible from the command line diskpart utility. Without this partition, a recovery or clone of a system to a different hard disk will result in an unbootable system. When you initialize the disk as GPT from the recovery media a new MSR is created but it is placed on the disk as the first partition.
http://technet.microsoft.com/en-us/library/hh825686.aspx
The link above shows the correct partition layout for a GPT system. Until True Image is capable of backing up the MSR partition and restoring it in the correct location on the disk, a bare metal recovery or clone of a GPT system is impossible without third party tools.
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Boot from boot media has not problem to start recovery process. But I should be able to start recovery from within windows system. In windows system, when recovery starts, it requires reboot, reboot will back to windows, never start recovering. I have ATI 2010, 2011, 2012. They all worked fine in XP and Win 7. Every time I wanted to restore image within windows system, ATI reboot PC then started recovery. But not ATI 2014 on this PC.
Boot media can recover image without error. But after complete, pc cannot boot, cannot access c drive.
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Joey wrote:Currently True Image cannot backup or even see the 128mb MSR partition on GPT disks. In Windows, it is only visible from the command line diskpart utility. Without this partition, a recovery or clone of a system to a different hard disk will result in an unbootable system. When you initialize the disk as GPT from the recovery media a new MSR is created but it is placed on the disk as the first partition.
http://technet.microsoft.com/en-us/library/hh825686.aspx
The link above shows the correct partition layout for a GPT system. Until True Image is capable of backing up the MSR partition and restoring it in the correct location on the disk, a bare metal recovery or clone of a GPT system is impossible without third party tools.
This is a brand new laptop. The only thing I did was install ATI 2014, split 500GB HD to create a Data Disc, backed up c drive and system reserve area. Then restore the image. This was not move to a new HD. Just a test before I setup the laptop.
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Chengzhe Gu wrote:But I should be able to start recovery from within windows system. In windows system, when recovery starts, it requires reboot, reboot will back to windows, never start recovering.
It has never been recommended to recover an OS partition/drive from within Windows to the same PC. The fact that it can be done, does not take away from the fact that in some systems it causes more problems than if the recovery media had been used. Some brand name PCs/laptops, have problems when Windows reboots into Linux. It is therefore best for all operations concerning recovering an OS disk to the same disk in the PC to start from the bootable media, this also goes for those who have activated the Acronis Startup Manager.
It is a shame that Acronis don't emphasise this more in their manuals.
Acronis did change part of the Linux system so that it would work with UEFI and Windows 8.0 systems. However, if the bootable media boots OK, then it is a little weird that the version of Linux that sits in your Common Files\Acronis folder is having problems, though it is possible depending on the make of your PC that Windows 8 and the PC utilities are changing the reboot flag and the temproary entry that appears in the BCD to boot Linux. Perhpas this is what is going wrong.
Are you using the same PC that had 2010->2012 installed?
I suggest deleting the Acronis contents of the common folders and then run a repair install of True Image.
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No, I used other versions in other computers. This laptop runs win8, so I bought ATI 2014 for the laptop.
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I have a Dell 8700 with Windows 8.1 installed. I have been using Acronis back up programs for a number of years no problems. Since Acronis True Image 2014 on both Windows 8 and windows 8.1 I have been forced to reload/repair the software each time I do a manual backup. When I hit the backup button nothing happens. I then reload the software 5-10 minutes and it works for one backup.
It concerns me especially if I do need to restore which I haven't tried yet.
I looked through the forum and googled this issue but found no similar problems. I would appreciate any suggestions
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Ian,
Sounds like something is interfering/disabling the Schedule2 or trueimagehomeservice processes. Is it only 'backup' that fails to respond or do any of the other options fail to start?
Is this a files and folders backup or a disk/partition image? If just a files and folders, does the same thing happen if you try to make a complete image?
Have you also tried deleting the task and making a new one?
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Colin,
Thanks for the reply. Both "disk and partition backup" and "file backup" fail. I generally use "disk & partition" backup and do a full manual backup to an external hard drive.
Your note drew my attention to the scheduling feature which up until now I had ignored. I tried changing some of the switches there and cleared all the advance settings. This had no effect and I am still required to reload the program prior to the backup.
I couldn't delete the task when the problem occurs as I can't initiate a task.
I've attached an event log but haven't the expertise to understand what it is telling me.
I would appreciate any further suggestions you may have.
Ian McIntosh
| Anhang | Größe |
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| 170766-111769.zip | 10.19 KB |
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