Calculating Time Never Ends

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I purchase Acronis True Image 2014 the first day of this new year. I was able to make a backup of my windows 7 C: drive January 1, 2014. I am about to install Office 2010 and wish to create another backup of my C: Drive in case things go wrong. The backup is going to be in the same WD drive where my first back (374GB) up resides. There is room for it (over 600GB remaining).

When I press 'Backup Now" Acronis "Anyalyzing partitions" and it never finishes that process. I waited 30 minutes and nothing happened. I have rebooted my computer, moved the external hard drive to the USB port in the back of the computer, Nothing.

I am upset that brand new software that I paid for 38 days ago has this type of problem. Looking at your forums there does not seem to be one cause and therefore one solution to this problem.

Windows 7
Acronis 2014
Backup up to Passport WD 1 Terrabyte, which was reformatted to NTFS so no WD files remain.

Fr, 02/07/2014 - 20:12
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Jose,

According to current program design, prior to start a backup Acronis True Image 2014 briefly checks all available disks. This checking is usually quite fast and doesn't affect backup creation time.

The issue you've faced might be caused by errors on one of your disks. Please consider checking them with CHKDSK utility or with the tool provided by hardware vendor.

If after that the issue persists, please gather information for investigation following this instruction: 

1) turn on SnapAPI logging in registry (screenshots are in attachment)

- Open Windows Registry Editor (Start-Run -> regedit);

- Browse to the following subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis\

- Create a subkey SnapAPI (!) Make sure to set correct uppercase letters

- In the created key, create a new DWORD parameter with name SnapApiTracing (!) Watch uppercase and lowercase letters

- Double-click on SnapApiTracing parameter and set the value to 1

2) reproduce the issue

3)  create Acronis System Report

4) exact device name, which is checking the long time

Thank you in advance for cooperation!

Anhang Größe
170813-111775.pdf 252.22 KB
Do, 02/13/2014 - 13:40
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