TI 2010 has stopped working On W7 Enterprise with "Failed to open (initialize) the computer" exception .

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I've tried repairing - then uninstalling & reinstalling TI 2010 and the latest SnapMan drivers but to no effect. It was working just fine until a bout a week ago, however every time I try to fire it up I get the following exception dialog:

Failed to open (initialize) the computer

Failed to initialize the snapshot manager library (0x100005)
     Tag = 0x8D5BF87C202E86DC
 The system cannot find the file specified (0xFFF0)
     code = 80070002)
     Tag = 0xBD28FDBD64EDB8B9

In addition I got the following logged in the Event log prior to me repairing\reinstalling (but it's not been seen since):

Faulting application name: afcdpsrv.exe, version: 1.0.0.3532, time stamp: 0x4af44807
Faulting module name: MSVCR80.dll, version: 8.0.50727.4927, time stamp: 0x4a2752ff
Exception code: 0xc0000005
Fault offset: 0x000149d1
Faulting process id: 0x4ec
Faulting application start time: 0x01ca80d83cf42fd7
Faulting application path: C:\Program Files\Common Files\Acronis\CDP\afcdpsrv.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVCR80.dll
Report Id: 06c4ede2-eccd-11de-890d-001dd9e795f1

TI 2010 Build 6063, SNAP API 3.8.503

Installed TI first, followed directly by Snap drivers prior to rebooting.

Drive has been checked with both ChkDsk and Dell System Diagnostics - all reported clean.

Anyone got any suggestions as to how to proceed; I've yet to purchase a license (I'm on day 16 of the trial) and I'd really like to use the product but not if it flakes out on me like this.

Many thanks!

R

Mo, 12/21/2009 - 17:03
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Frequent Poster
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Hello Rachel,

No worries, I will help you with this situation.

This issue was reported several times on this forum, it's related to SnapAPI malfunction. We should remove its traces from your system to overcome the situation.

To resolve the issue please do the following (please don't change the order of the actions, perform the steps as it is described):

1) Run regedit (Start -> Run -> regedit);

- Delete snapman380 string (only snapman380 string, do not touch other items) from:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters (the values are VolSnap tdrpman174 snapman380)

and

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters (the values are VolSnap tdrpman174 snapman380 timounter)

In both cases you should make right-click on UpperFilters string (at the right side of the window and select modify option, delete snapman380 -> OK.

2) Reboot the computer.

3) Go to C:\WINDOWS\system32 and find snapapi.dll file and rename it to, for example, snapapi1.dll

4) Run regedit (Start -> Run -> regedit)

Find HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

Delete the entire snapman and snapman380 keys (make right-click on them and select Delete).

5) Download the Windows CleanUp utility from here, install and run it, select the Acronis True Image and hit Remove;

6) Reboot the computer.

7) Install the program again.

This will help you to resolve the issue. Anyway, please feel free to ask me if you have any additional questions.

Thank you.

Mo, 01/11/2010 - 13:49
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I have the exact same problem, but am using Win 7 Home premium. I have followed the above instructions with no success.

I have even used Revo Uninstaller and reinstalled TI 2010 build 6053 which is supposed to be the latest.

Where do I go from here?

Gary Wiley

Di, 01/26/2010 - 22:47
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