Trial version setup aborts

Hello Gianmaria!

Thank you for reporting about the issue, and let me help you with it.

Unfortunately due to the investigation information it is difficult to identify the cause of the problem, so I would appreciate if you could first of all check this article and try suggestions offered. Should the issue persist, please kindly gather for us the following: 

1. 1. Launch the product installation file
   2. Once the Acronis product installation screen appears, right-click on the name of the component that fails to install. You should see two options there: Install and Extract. Select Extract
   3. Select the path for extracting the component and click Save
   4. Go to the Run prompt (Start -> Run) and issue the following command: msiexec /i path&msi-name /l*v log-name.log, where the path&msi-name is a path and name of the file you extracted in steps 2-3 and the log-name is a name of the log file to be generated. The log file will be saved to the folder where you extracted the MSI file.
   For example: msiexec /i D:\AcronisFolder\AcronisTrueImage.msi /l*v C:\log-name.log
   5.Reproduce the problem and send us the log file created during the installation

   Please note that if there are any spaces in the path&msi-name then you need to put it in quotation marks.

2. Please follow the below instructions in order to create a Windows system information file on your machine; it will help us investigate the problem more thoroughly:

   - Open Start\Programs\Accessories\System Tools\System Information;
   - Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
   - Send us the saved file.

After that please kindly contact us with the information gathered, we will review it and provide you with a solution.

Thank you in advance for cooperation!