Acronis failed to load received notice to send in error

This occurred when trying to load the program.

I have the same problem!
What's the solution?

Marvin Whittaker wrote:

When trying to run the program the following eror message occurred
(0x0)
Tag = 0x0 and notice given to send this to support.

yes what is solution???

Does anyone know what this means: When trying to run the program the following eror message occurred
(0x0)
Tag = 0x0 and why

Jan 31st still no answer? Why can noone answer this question. I have gone through the forum for past 5 days a and see nothing. I also requested answer from support, nothing but silence. Why????

Hello all!

Thank you for taking time to report about the issue, and please accept our apologies for the delay with the response. Be sure we will do our best to handle your requests without any procrastination in future.

Unfortunately due to the lack of investigation information it is difficult to identify the reason of the issue, so we will need some additional information. Could you please provide us with the following information:

1. Could you please specify your OS?
2. Have you installed onto the clear machine or there was an installation of any other/previous version of Acronis Products?
3. Could you please provide us with the exact sequence of actions that lead to the problem you report, so that we can reproduce it?
4. Please kindly gather Acronis Info from the machine in question.

   - Download AcronisInfo
   - Run the downloaded file.

   The gathered information will be put in AcronisInfo.zip in the same folder, where the AcronisInfo was saved.

   This information will allow us to take a closer look at the Acronis product state and logs.

After that please kindly contact us with the information gathered, we will review it and provide you with the solution.

Thank you in advance for cooperation and patience, we really appreciate it.

I will be waiting for your reply!

Thank you!

This reply is to provide information follow up to my original query. I discovered that the problem occurs if there is a an Icon relating to Acronis 11 still on the system. This is supposed to be a short cut. However, apparently with the downloading of the 2010 update that shortcut is not usable. If that shortcut is used the result is the anomaly I reported. Using the Acronis Icon shortcut and delete the old one allows the program to load properly. I am using Windows 7

Please read my reply of Feb 2 !