True Image Error - Back up date can not be found
I am using True Image Home 2010, and I run scheduled back ups for both my internal drives.
Drive C: backs up one day, Drive D: the next.
I do a full back up of D: and tell Acronis to overwrite the older back up, so I only have 1 back up file. This works fine.
Drive C: however, I tell to do a full back up, but leave overwrite older file unchecked, and then tell it to consolidate the back up files when there are more than 2 in the archive. ( I do this so I can have 2 roll back/restore points should something nasty be inadvertently backed up)
The first time my C: back up runs... it's fine.. no errors... the second.. fine.. no errors. The third time however (the first time it tries to consolidate the backups) it gets an error saying,
"Backup date can not be found"
The back up completes, and the pop up says completed successfully... I've even restored the machine from the files to test it works... but it keeps flagging this error.
It seems trivial I know, but my schedule calendar is full of red squares saying it's a failed back up, and because of this if one day I DO get a serious error it will be missed in the sea of red squares.
I have attached a screen grab of my log. It seems that it's looking for the archive name, but has appended a long list of characters to the archive name.... hence giving a false date. I therefore don't think it is consolidating the backups... instead just deleting the oldest one.
I think there's problems with having the @date@ tag in the file name.
I was having a different issue where incremental backups weren't working. Instead of creating an incremental, it would try to create a new full backup. I created a new backup without the @date@ tag in the file name and that resolved my issues. Might be what is affecting you too.
Hello David Gregory,
Thank you very much for posting. Please accept my sincerest apologies for not replying earlier. I will definitely answer all of your questions.
The error message "Backup date can not be found" is an issue in Acronis True Image 2010 Home. Our Quality Assurance team have successfully reproduced this and a fix for this problem will be available in the next update of our software.
Dear Mike Z,
I have found your submitted support case and I shall take care of it personally. We need additional information from you to try and reproduce this behavior, I shall send you an e-mail about that. At this point, it is not exactly clear what and why this is happening. It could be some configuration issue or a product issue.
Please let me know if there is anything else I can do for you.
Cool... Acronis solved it, and updates will resolve it? If so, I'm happy.
Like I said, it doesn't effect the quality of the back up. It verifies OK, and I can restore from it... it's just that my schedule calendar is full of red squares.
When will this update be available?
Thanks.
Hello David Gregory,
Thank you for your post.
I am afraid I will not be able to answer your question about the release date for the update. However, I recommend the following way to keep track of updates. In your Acronis web-account, you can go to manage your subscriptions and select receive product release updates.
Please let me know if there is anything else I can help you with.