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Acronis® True Image Home® version 11.0 (build 8,022) - Secure Zone Gone Missing?

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Two days ago I noticed that the daily backup had failed.

On investigation I noticed that the Acronis Secure Zone was missing?

I am currently dowloading the latest build but if that does not work, what is the solution?

The disk is there and fault free acording to Vista.

Regards

Martin Schultz
MSTech Associates
e-mail: martin.schultz@mstechassociates.com

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Hello Martin,

No worries, I will help you to resolve the issue.

This issue can be caused be some corruption of Acronis Secure Zone, or failed attempt from product to access it. So you have decided correctly:

First of all, please make sure you use the latest build(9809), which is available here. To get access to updates you should first register Acronis software.

If this still does not help, please try to recreate Acronis Secure Zone from scratch and start with new backups.

If you have some important information there, you may copy the backups If you have Acronis Disk Director 10.0, you can proceed in the following way:

- run Acronis Disk Director 10.0
- right click on the Acronis Secure Zone
- select Advanced->Change type
- select type 0Bh (FAT32)
- reboot the computer

Acronis Secure Zone will be mounted as a partition with its own drive letter and you will be able to see and manage the backup archives there using standard Windows Explorer. Then copy all necessary information.

In order to return back the Acronis Secure Zone as it was, you should change again its type to the 0BCh (Acronis Secure Zone type).

I'd like to make sure all your queries regarding Acronis products are resolved.
Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

Thank you.