What motivates the MVPs ?
Hello MVPs (Colin B, tuttle, et al), there's something I'm curious about.
When you see so many examples in these forums of Acronis treating their customers like dirt, where do you find the motivation and inspiration to help Acronis for free? Essentially acting like free employees for them.
There are so many other forums on the internet, with much more positive and constructive involvement from the developers of the software, that I genuinely do wonder why you choose to donate your time here, to the benefit of Acronis.
I know there is also the aspect of helping out the end users, and surely that is at least some kind of reward, but doesn't it leave a bad taste in your mouth knowing that Acronis the company is benefiting from your efforts? Does Acronis really deserve the time and effort you're donating?
Forum users are lucky to have such awesome MVPs here. (I'm not counting myself - the other MVPs are great!)
Over the years, I have obtained valuable help from MVPs or frequent posters on various forums. That motivates me to give back by providing help on some forums, in areas of which I am knowledgeable.
I do wish Acronis would implement more of our suggestions. We MVPs have made suggestions for product improvement, some of them not complicated changes but which would significantly improve usability. It disappoints me that so many of those suggestions have gone unused.
Interesting, that does give me some insight into your motivations.
I also participate in quite a number of different forums for various software products. However, they're forums where I feel that participation is benefiting all parties -- end users who simply need help using the product, the developer who gets to know of bugs in the product and then actually fixes them promptly, and power users who get to debate functionality and suggest new ideas for implementation.
In the case of Acronis, we see so many examples of a company that just takes its end users for granted (e.g. releasing very buggy software, ignoring suggestions, never fixing problems in older versions once a new version is released even if those problems were known issues throughout the lifetime of the product, spamming users with marketing notifications to upgrade and then trying to defend the practice with untrue information, charging money for sub-par support, and just generally disregarding the input from users in their forums, etc).
I personally would not choose to donate my time and effort benefiting a company such as this which doesn't deserve it. There are so many other communities where assistance and participation is valued and appreciated, and where one feels that the developer/company is giving something back in return.
Hello Everyone!
Grindax, I'm very sorry that you have such an impression. We've never treated our customer in the way you describe here.
As for our MVPs, they are just very special. I personally admire them and appreciate everything they've done and will do in future.
Thank you.
I am a new member in this forum just for a couple of months. I like MVPs (Colin B, tuttle...) as they helping others with advises and solving issues. As for me, I also like to help others. In some forums like a malwaretips I am a ,,master of keys,,. I give licenses for antivirus products like eset, avast, emsisoft for free. Maybe it is not legal a little bit to share licenses but I don't care. Many users don't have enough money to purchase license for programs and they contact me. I am always ready and happy to show assistance them. Talking about acronis, I am not good at this product. I only know how to backup and restore. That's all for me. That's why I just read comments and don't post. Smth. like this...
> releasing very buggy software
+1
> never fixing problems in older versions once a new version is released even if those problems were known issues throughout the lifetime of the product
+1
> generally disregarding the input from users in their forums
+1
> > We've never treated our Customer in the way you describe here.
Just laughable. But of course you get paid to write statements like that.
Hello MVPs (Colin B, tuttle, et al), there's something I'm curious about.When you see so many examples in these forums of Acronis treating their customers like dirt, where do you find the motivation and inspiration to help Acronis for free? Essentially acting like free employees for them.
There are so many other forums on the internet, with much more positive and constructive involvement from the developers of the software, that I genuinely do wonder why you choose to donate your time here, to the benefit of Acronis.
I know there is also the aspect of helping out the end users, and surely that is at least some kind of reward, but doesn't it leave a bad taste in your mouth knowing that Acronis the company is benefiting from your efforts? Does Acronis really deserve the time and effort you're donating?
This post is straightforwardly disgusting ; first of all it is a complete lie ; Acronis treats his customers in the most gentle manner ; and thy are always there ! Second , MVP's are NOT subsidiaries of Tech Support ; they are willing to help ; many if not all of them are rightfully competent , knowing what they are talking about and they try to do their best to solve problems when these appear to be solvable without recoursing to Tech support ; this is a remarquable experience in two directions : first of all it creates a link between users of various degrees of competence , thereby providing the possibility for new users or / and Newbies to develop skills pertaining to a sophisticated program , second it helps directly Acronis team to take critics and bugs in account ; this is not being subsidiaries for Tech Support which anyway does not need that ; they know much better than any of us ; but given the complexity and the variety of the configurations and hardware , it is impossible to launch such a program preventing all possible bugs and trouble ; I am a new user of ATI 2015 ; I am not paid by Acronis but on this "market" I can speak with some knowledge ; I know only Two imaging companies which deserve admiration not only for the quality of their programs but also for the gentleness of their support and Acronis is one of them since years
I know TCHAPAIEV only joined the Acronis forums today, but based on the enthusiasm of his first 3 posts, I nominate him to be promoted to MVP status.
His pride and dedication is evident and that will no doubt prove to be most helpful and reassuring to users of Acronis products.
Precisely , you are right ; I applied to become one but when I read some technical issues I wonder if I can be of any use for other users regarding their problems ; so my enthusiastic posts are everything BUT a way to be somehow an advertiser for Acronis products ; I am not by any means tied to this company ; I just hate comments which either are not relevant or full of fully unjustified grievances ; that's my ethics .