Installation failed
Every time I want to install True Image 2015, the following message pops up:
"Installer cannot continue because one of True Image tools is running. Please close the running tool and restart the installer."
Error log:
"<?xml version="1.0" encoding="UTF-8" ?>
"
Jingles, with respect, your comments don't at all relate to the problem described ...
I experienced exactly the problem that Filip Engels (and at least one other here) described. I made multiple attempts to install, each one failing after the download completed and during the file unpacking process. I disabled firewall, suspended anti-virus, ran install as administrator, each time ending in same place with same message - that an Acronis program was running and needed to be stopped. But no Acronis program or any associated service was running.
So, just for the hell of it, I downloaded the 30 day free trial version. It installed without a hitch! So I registered it with my serial number and the past product serial number (as I had purchased an upgrade).
Can't explain it - but it might be worth a try by others having this or a similar experience.
Happy New Year 2015, everyone!
John N.
Jon N is correct with respect to the word "install" Jon is reading every word. The ultimate choice of ATI_2015 is using the disk bootable DVD or download button. I used the download button then assigned my serial number to the download but when I visited registration I had zero products logged even though the activate button turned green when I placed the serial number in the original "install" thus I could never get the message "another tool running" to go away.
My best guess was once I actually registered things cleared up.
Above this I was mainly writing about an activated application in reference to back-up and recovery or clone process it has the same error message in build 6325 "another tool running....". No error code assigned as in a trap statement to clue if the same error 'message' applies to multiple reasonable 'messages' with the same statement.