TI 2013 won't run on Win7

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Kommentare: 1

I've been using TI 2013 for years on Win7 and after installing it on fresh Win7, at first it was working but after several win7 updates it now crashes all the time. During install i get "ASZ Updater stopped working" but then it said it was successfully installed but when i fired it up i get a error message that it need be closed and here is the details of that error message: (Note: also including dump file from earlier crashes below)
Application Timestamp: 51534052
Fault Module Name: ti_managers.dll
Fault Module Version: 16.0.0.6514
Fault Module Timestamp: 5153366e
Exception Code: c0000005
Exception Offset: 000aab7f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I tried to upgrade to TI2015 but in vain and had to use the Acronis utility to remove it as i was getting the "ASZ Updater stopped working" when running the installer.

Can someone point me in the right direction on how to resolve this issue?

Thank you!

Update: Now when i restart win7 i get an error saying that TI stopped working and the following data:
Problem signature:
Problem Event Name: APPCRASH
Application Name: TrueImageMonitor.exe
Application Version: 16.0.0.6514
Application Timestamp: 51533b54
Fault Module Name: TrueImageMonitor.exe
Fault Module Version: 16.0.0.6514
Fault Module Timestamp: 51533b54
Exception Code: c0000005
Exception Offset: 001e040f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Anhang Größe
acronistrueimage.msi_.txt 1.65 MB
Fr, 02/06/2015 - 21:33
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Beiträge: 8
Kommentare: 1344

Greetings,
I would suggest starting over with your Acronis install. Something has obviously happened along the way and trying to determine what that is might be fruitless.

Please download a fresh installation package of build #6514 from your Acronis User Account.
Next download the Acronis Clean Up Utility - https://kb.acronis.com/content/34876

If you have an ASZ or have ASR (F11) enabled, please disable both.
Now uninstall Acronis 2013 from Programs and features
Run the clean up utility (following all instructions and steps) BEFORE you restart your machine
Reboot
Perform another windows update and ensure you have all updates (if any of them require you restart) do so
Now use your freshly downloaded 6514 installer to install Acronis again.

Sa, 02/07/2015 - 18:12
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Beiträge: 1
Kommentare: 1

Thanks for the feedback. I can't run the uninstall from the install app because that's when it crashes so i did uninstall it y running ath_clean up utility then tried to reisntall v 6154 but in vain. How can i disable both ASZ and ASR (F11) without using the install app?

So, 02/08/2015 - 01:33
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Kommentare: 1344

Greetings,
Since the program is crashing in windows, I would try using an Acronis Boot CD > Select Tools and Utilities > Select Protection Tools. If you don't have one, you can download an .iso image free from your Acronis User Acct. If you have attempted to reinstall Acronis and it runs at all you might be able to perform these steps within the program. I would still however, plan to perform a full uninstall/reinstall following all the steps I mentioned in the post above.

So, 02/08/2015 - 15:37
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