All jobs suddenly disappeared!
Suddenly I don't have any backup jobs defined. Until moments ago I had eight different jobs, and they all disappeared at once. Can I get them back?
For background, here's how I got to this point.
First, I should mention that I've had trouble with Acronis since installing Kaspersky Internet Security, though I've put many of the Acronis jobs on Kaspersky's "safe" list. I still have to disable Kaspersky before modifying an Acronis job.
Today I wanted to check the results of a recently-modified job, so I started a restore. Strangely, it couldn't find the file number 1 from the recent backup, so I disabled Kaspersky and tried again. It failed, so I closed and re-opened Acronis. Voila. Suddenly I have no backup jobs defined.
Question number one: Can I get back those previously-defined jobs, perhaps by doing some sort of a partial restore?
Question number two: What do I have to do to make Acronis and Kaspersky get along with each other?
That was my first thought, Grover, but 30 days isn't very long and I bought my software in December. The whole thing is driving me nuts, but thanks for joining the fun.
That worked. Thanks very much, Grover.
In addition, do you happen to know which programs and/or processes I need to add to Kaspersky's exclude list so I don't have to shut down my whole A/V program when I want to edit a backup job or make other changes to TrueImage 2015? (Sorry. Maybe I should open a new thread for that.)
Stephen,
This link lists all processes and services of the TI 2014 and TI 2015 apps. I would recommend excluding everything in the list except trueimagehomenotify.exe, mediabuilder.exe, uninstall.exe,
Thanks, Enchantech. I think I've finally got it. I specifically excluded everything I could find from that list (without success) and then excluded everything else I could find in any of the Acronis directories. Later I'll start rolling back the exclusions until I figure out which one(s) I really need. Strangely, after excluding everything I could find I still got one more failure, but it worked the second time I tried. Maybe Kaspersky didn't read my exclusions immediately or maybe I still don't understand exactly what happened. In any event, your advice was crucial because I went back into the exclusions list and Kaspersky found more processes to offer for my consideration after I ran into trouble again.
Sorry I can't be a little more clear here. I'm not 100% sure yet what solved the problem. One other bit of background: I had a trojan on my computer, called RelayDefender.dll. I got rid of that a few days ago, and didn't notice until today that it was still listed among Kaspersky's trusted apps. Even though I couldn't find any instances remaining of RelayDefender, I did make that untrusted immediately before Acronis started working properly.
Glad to hear you got things working. The Malware RelayDefender certainly could have been an issue so good thing you got that cleared up as well.
It turns out that adding more Kaspersky exclusions was not what solved the problem. The solution doesn't make any sense to me, but I've repeated it several times and here's the story.
After I reboot my computer, I can't edit a TrueImage job right away unless I disable Kaspersky Internet Security.
If I don't disable Kaspersky, TrueImage will shut down with Exception code: 0xc0000005 (screenshot attached).
TrueImage will shut down with the same error as often as I try to edit a job unless I send an error report to Acronis.
If I allow TrueImage to send an error report to Acronis, my problems go away until I reboot my computer.
What is it about sending an error report that suddenly makes TrueImage play nicely with Kaspersky Internet Security?
I think this really belongs in its own thread. My apologies in advance for the double-posting. I should have started a new thread long ago!
Stephen,
I suspect your problem, now with ntdll.dll file stems from your malware trojan RelayDefender.dll. In rendering that trojan benign the fix has resulted in a broken ntdll.dll file which is a Windows System file. You might have some success running the Windows System File checker utility in repairing the file. This is accomplished by opening an admin command prompt and entering sfc /scannow. If you have not used this before there is a space between the sfc and the / that must be there for the utility to run.
For more information about the Windows System File checker see the link below:
https://support.microsoft.com/en-us/kb/929833
I am providing a link that describes the ntdll.dll function in Windows and discusses some fixes as well. This link offers a download repair tool which I personally have no experience with and therefore cannot endorse it's use. If you choose to do that it is at your own risk, I am simply providing information about your problem. See link below:
http://www.articlewritingclicks.com/Windows_Errors/Ntdlldll_Crash_Fault…
The above article points out that the issue could well be a corrupted hardware driver so you would be well advised to update all drivers on your system and check for problem devices in Windows Device Manager as well. You might find your problem by looking there first.
Report back with your findings as it may well benefit other users here on the Forum.
Thanks, Enchantech. Here's my progress report:
The Windows System File Checker didn't find any problems.
I didn't want to try that second utility you mentioned for the same reason you were nervous about it: We don't know how clean it is. I tried Free Windows Registry Repair instead, since it had lots of good reviews on the download site. It cleaned up a bunch of stuff and suddenly I discovered that I had AdPunisher installed on Chrome. I suspect the free registry repair software! Then, to add insult to injury it didn't fix the problem we're discussing.
Now I have downloaded fresh copies of all the Samsung drivers for my machine and I'll let everybody know if it fixes anything. I sure wish I could suss out what changes when i send a crash report to Acronis.
Well good news and bad I suppose. The AdPunsher is classified as a PUP (potentially unwanted program) touts itself as a popup blocker but instead displays popups itself. The bad of it is that potentially it can invite other malware onto your machine. The good side, by itself is more of a nuisance than anything else. Best that it is removed however.
I hope the driver updates help, will keep tuned.