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Recovery doesn't work

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Hello everybody,
I am new to TI15.

Yesterday I did a complete backup of my disk (Windows 8.1 Pro on Surface 3 Pro) to an exyternbal USB disk.
Backup is completed.

Then I tried to to recovery the backup just did;

I followed all of steps but when TI15 tells me to click on button RESTART... well, NOTHING happened.
No restart, no nothing...

Somebody can help me ?
Thank you.

0 Users found this helpful

Do not start the recovery from the App running in Windows. Produce the Acronis recovery medium, boot your computer on it. This will allow to run the Linux-based version stored on that medium before Windows start. Then proceed to recover a couple of files from your backup.