Many difficulties with your product acronis true image 2011-2012-2013
Hello
I am an old client of your product since version 2011
I bought each time product update when i migrate from windows 7 to windows 8.0 and now 8.1 to keep my backup ready to date .
Naturally the life of computers are limited to the new operating system regardless also of end of life equipment
that happens recently i loose on my laptop HP the hard disk and i replace by new ssd disk much faster
Naturally i reinstall True image 2012 -an update 2013 ( two serials necessary to be activated)
An two days ago , my desktop also crashed and obliged to reinstall all.
And i receive the words: too much installation with this serial number ( in fact two )
I do not understand why before crashing hard disk on my laptop and failure on desktop , Tue image was installed both on two computer .
Naturally i find on acronis site how to do to to recover the possibilty to activate new one is to disable olds installation et recover the key . The problem is that in this option i can only move the program from one computer to the other which is impractical .
In fact i would have retrieved 2 olds installations and not one since true image 2012 and his update 2013 was installed both on the two olds computers .
Now I wonder about the interest to continue with the version, true picture 2015 and pay again
with the risk of a new conflict in July with the arrival of Windows 10 ..
At this time , what solution do you propose to me to make me want to stay your customer ?
thanks for answer
cordially

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