COM Surrogate can't delete because COM Surrogate is opened

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I use version 2011. I removed back-ups from the list in Acronis but they are not removed. Trying to remove with Explorer results in the remark: can't delete because the map is opened in COM Surrogate

Fr, 03/02/2012 - 16:14
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mvp

You should reboot the computer and try again.

Sa, 03/03/2012 - 04:40
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Reboot does not work tried that. Also tried moving external hard drive where files were stored to another computer and when I tried to delete the files got the same error message. Then tried booting original computer in safe mode and still will not allow me to delete files.
This is how it started. I had new Window 8.1 up and running. Did not have enough room on the external hard drive I had been using so decided to delete some old now useless file. In the backup and recovery I was able to quickly delete old backups from list. I figured that I could close Acronis and later just delete the backup files in the explore mode. Shocked to see error message "This action can't be completed because the folder is open in COM Surrogate". When I reopened Acronis and tried to browse for the files to add them back I could not see them. How can I unlock the files and delete them for the space? Thanks in advance for any help

What needs to be done is to some how get the now open but invisible file back in the backup list. I am using True Image 2014

Mi, 11/25/2015 - 15:49
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