Backup failed when the tape drive pool is full, already configured retention rule

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Hi,

I have configured a "custom" backup with every 30 mins to test the retention rule is working or not. But the result is failed when the tape drive pool is full. Can you advise? thanks.

Error as follows:

 

ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda7
Fields:  $module : agent_protection_addon_vs_37608
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_37608
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dec
Fields:  $module : disk_bundle_vs_37608
Message: Failed to commit operations.
--------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc55a
Fields:  $module : disk_bundle_vs_37608
Message: Write error.
--------------------
Error code: 3
Module: 4
LineInfo: c41defba28f4d14b
Fields:  $module : storage_server_vsa64_37608
Message: Error occurred while writing the file.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8e0
Fields:  code : 2147942423, $module : storage_server_vsa64_37608
Message: Data error (cyclic redundancy check)
--------------------

 

 

 

 

Anhang Größe
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Di, 12/15/2015 - 01:32
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Hello Roy So,

Thank you for your posting! A write error often refers to the issues with tapes or with the tape drive. I would recommend to check your tape device with the native diagnostic tool (you can find it on the website of the manufacturer). Additionally I would update the software to the latest build version, which is available under your account.

More information on the issue you can find in the following article: https://kb.acronis.com/content/46260

Thank you,

Di, 12/22/2015 - 12:57
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