Deleting backup hangs
When deleting a whole backup, the application hangs with the "Deleting backup ..." turning forever.
I have to kill it thru the task manager.
I am using version 6673.
What can I do ?
Same here with ATI 2016. About half of the dozen or so ATI files at the destination have been removed, but the rest remain. Operation has been ongoing for 8 or so hours... Ideas?
OK, when I selected a different backup in the backup list the "Deleting backup.." dialog disappeared and when I re-selected the backup I was trying to delete backup files from the dialog no longer appeared. However, the files are still present and when I attempt to delete the (full) backup again I get the included dialog (about a file being unavailable). What's going on?
Guys,
Are you deleteing the actual .tib files manually and then trying to delete the entries through the progrm's GUI? If so, this is not the correct method.
If this was done, the quickest way to resolve would be to delete the archives.xml file and allow the program to recreate it (on re-start). Then, delete the files the correct way moving forward. If I've misunderstood, please let us know.
I'm not doing anything manually; I originally selected "Delete/Whole Backup..." accidentally as I was trying to free space on my destination drive.
I finally gave trying to get the "Delete" operation to remove all the files from the destination (it never seemed to complete and I was always left with about half of the ATI files still present). So I finally resorted to deleting these with Windows Explorer (since ATI seemed unable to remove them).
I now have a completely clean destination, but ATI is now saying that files are "in use" when I attempt to start a new backup (groan!). See the included dialog.
I then tried cloning the settings to create a new backup job (to hopefully start a new sequence), but this backup also failed with a similar message. I now have a completely clean destination with *no backups* and no ability to create new ones. What the ???? Frustrating to say the least! Please don't tell me that I should uninstall and reinstall (I do have an offline full backup on a different destination - a removable drive - that I'd like maintain in the current installation).
Ideas??
BTW, I did finally locate the archives.xml file (for me this is under C:\ProgramData\Acronis\Home\Database). The deletion initially failed because the file is open by the Acronis Sync Agent Service. After stopping this service I was able to rename the file (to xarchives.xml) and after restarting the sync agent service and opening ATI I see that the archives.xml file was re-created (with the same size as the previous, although the files compare slightly differently).
However, after attempting to start the backup again I again see the same error as included in the previous post...
ColdForest,
Your inquiry really needs to be in the 2016 forum as this area is for earlier versions of the program. This will get those using 2016 eyes on your issue.
Using Windows Explorer to delete backups IS DELETING back up images manually. So, based on the pictures you've sent, it looks like one or more files are in use when a back up is attempted. Can't tell if this is an Acronis process or another program installed on your machine. Acronis uses snapshot technology which allows files to be copied even when open. This could also be a byproduct of the manual deletion, which is normally corrected by closing, deleting archives.xml and having it recreated. Not in your case however.
You may want to review the log files which might give more insight about the error. I won't tell you to uninstall / reinstall, but performing a repair from Progrmas & Features, then rebooting may be wise since it appears that the software doesn't think "know' your destination is in fact empty.
Right, sorry for posting in the "older versions" forums (I simply searched for a similar problem and found this thread as it exhibited the exact problem I was having - didn't see anything like this in the ATI2016 forum...).
I've been unable to find which process has this file open (I suspect this is a red herring); I've checked all the "Associated Handles" in the CPU tab of Resource Manager and there is *no* reference to this file).
I don't have "Repair" option in "Programs & Features" on my system (Win7 64bit).
BTW, I realize I've deleted the files MANUALLY; I had to do this since the "Delete..." option in ATI never did anything (and actually never seemed to complete). I'm not sure what other recourse I have if: 1) ATI "Delete..." never completes/does anything, and 2) the backup says a file is in use (when it isn't from what I can tell). Removing the files manually and then the archives.xml file seemed like the next logical step... Unfortunately, I'm now in a situation where I have no backups and ATI is unable to backup (due to the aforementioned error) :(...
If it were me, I would download or create bootable media and create a ful disk image back up of my machine. Save this in its own folder on the destination. You are then free to troubleshoot and perform more aggressive stepts to resolve.
At this point, a reinstall isn't looking like such a bad idea. I haven't seen a clean up utility for 2016 as yet. The 2015 tool might work, but may need some manual intervention to remove any additional services/registry entries/folders missed my the older tool.
I went ahead and created a bootable media and then attempted to perform a full backup. This went fine for my main partition because its a locally connected SATA drive, but the bootable ATI app wasn't able to establish a connection to my other drive, which is iSCSI (a Synology NAS). So using the bootable ATI app is a non-starter for backing up my system (unless there's some way to establish iSCSI connections??). Too bad.
However, I did also try to perform a backup after changing the destination location to a new folder on the backup drive. And this indeed worked! So something is still lingering with the old destination (the original file that ATI thinks is somehow in use), but because I now have another backup job defined that seems to work I can go ahead and delete the settings for the problematic one.
I guess this is adequate. Would have been nice to figure out what ATI was doing with the phantom file... Hopefully the same problem doesn't eventually happen with the new backup job...
Greetings,
You are correct, Acronis cannot back up files from your NAS. The Ext3/4 file system on the NAS is normally used as a destination. See below.
* The Ext2/Ext3/Ext4, ReiserFS, and Linux SWAP file systems are supported only for disk or partition backup/recovery operations. You cannot use Acronis True Image 2016 for file-level operations with these file systems (file backup, recovery, search, as well as image mounting and file recovering from images). You also cannot perform backups to disks or partitions with these file systems.
ReiserFS partitions and disks cannot be backed up to Acronis Cloud.
The preferred method to back up files on your NAS is already part of it's DSM. It supports back up to network, USB device, RRTR as well as cloud.
I back up my QNAP using a 4TB MyBook. 3 jobs run each month on the 7th 8th and 9th. Here's my email notification from today:
Notification mail: The synchronization of ExternalDrive job [Job_1] finished
Server Name: QLxxxxx IP Address: 192.168.1.x Date/Time: 01/07/2016 01:24:10 pm The synchronization of ExternalDrive job [Job_1] finished. Folder Pairs : 5 Total File(s) : 7994 Total Folder(s) : 535 Skipped Files : 7994 Backed-up Files : 0 Total File Size : 258.37 GB Average Transmit Speed: 0.00 B/s
These are documents which I rarely change, thats why there's no activity for the folder pairs in this set. I'd recommend using an existing feature already built into the NAS. These tasks can be scheduled and won't interfear with your other back ups in any way.
Hi, I'm not following your comment about "ATI cannot back up files from your NAS"; ATI is perfectly able to do this when I run ATI from its regular installation (i.e., not the bootable media). The NAS partition is visible to my Win7 machine (the machine running ATI) via iSCSI and this allows it to appear as a locally connected drive (in my case the "U:" drive). Personally, it's much nicer for me to be able to handle a single backup of all my locally connected drives (including iSCSI mounted drives) than to have to separately manage backups (and their separate backup systems/applications). But this is secondary since ATI is indeed able to manage my iSCSI drive; it's just not able to do this from the bootable media disk I created.
I just did a quick look on the forums and there seems to be some postings regarding getting iSCSI drivers installed on bootable media. I'll need to poke around more on that to see if there's actually a way to get this working (which would be nice).
Greetings,
Yes. I was focusing on bootable media which cannot be easily automated. In windows, you can easily back up folders or shares that are mapped. Its a little more difficult if the share isn't mapped, but using a UNC path with the correct credentials works for me. Most people forget that you have to have access to the share you want to back up in order for Acronis to work properly. Sounds like your past this point. iSCSI targets is another discussion and you are again correct about building a custom boot CD (WinPE) boot disk that includes drivers.