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Failed to enumerate error & device won't show up in online dashboard

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my backup has never been able to get past about 65GB. It keeps coming up with an error "Failed to enumerate directory c:\ProgramData/Microsoft/Windows/Start Menu/Programs"
It never gets beyond that.

Also I can't get my computer to show up as a device on the on line dashboard. I have reinstalled the software three times as it requests but still can't get it to see my computer. The local machine does run its version fine though.

 

Thanks in Advance

Bob

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Please refer to the link below to uninstall the product and then run the cleanup (link provided in the link below).  Once that is doen reinstall the product.

https://kb.acronis.com/content/48668

Thanks for the reply I will give it a try and let you know what happens. 

Bob