Acronis B&R 10 Linux Management Console wont install

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Hi,

Wondering if someone else has had this problem & can help. I have a Red Hat Enterprise Linux 5 machine & trying to install Acronis Backup & Recovery 10. While trying to install I receive the following error.

"Installing Acronis Backup & Recovery 10 Packages
Cannot install ManagementConsole package because libX11.so.6 is not installed."

I have also downloaded the windows Management Console to try & connect into the Linux box but I also receive error Cannot establish connection. check the specified machine address.

Thanks
John

Do, 01/21/2010 - 04:07
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Hello John,

Thank you for posting your question, I will be happy to help.

Acronis Backup & Recovery Management Console requires X Server to be installed as it can be run in GUI mode only. If you do not have X Server installed you can manage your backup operations using trueimagecmd tool which is included into Acronis Backup & Recovery Agent installation.

According to our database, you are an owner of Acronis Backup&Recovery 10 Server for Linux. This is a standalone version of Acronis software, you are unable to connect and manage the operations remotely. 

If you want to use the program remotely, you should purchase the Acronis Backup&Recovery 10 Advanced Server license and use Acronis Agent for Linux, it enables disk-level and file-level data protection under Linux and can be managed remotely. 

Please let me know if the provided information is not clear or if you have any other question. 

Thank you.

Fr, 01/29/2010 - 13:49
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Hi

i've the same problem during the installation of the ManagementConsole:"Cannot install ManagementConsole package because libX11.so.6 is not installed".

The library is installed and the server X too. Do you have an idea on what'is wrong.

My os: sles10sp2 with a trial version.

Thanks

LaurentN

Mi, 05/26/2010 - 15:13
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Hello Laurent!

Welcome to our Forum, we're glad to greet you here!

Unfortunately due to the lack of sufficient diagnostic information it is hard to say what exactly went wrong, so this situation requires investigation.

Could you please obtain the following information? 

  1. Full error log
  2. Linux System Report

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mi, 05/26/2010 - 18:53
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