Clone fail
Hi folks
I'm trying to clone a Win 7 HDD from a 1.5TB to a 1TB drive. The bigger drive has about 180 gig on it so there is plenty of room. The 1.5 has an MBR.
When I try to clone, ATI goes through all the motions and reboots to the acroinis screen at start up then starts to clone. After about a minute, it shuts down and boots back into the 1.5TB drive with no messages.
Any help would be appreciated
Cheers
Hi Enchantech
I created a recoverable media on a thumb drive which started the PC OK. What it didn't do was run a clone. It attempted to start just as before, but I got a "Clone Disk Failed" warning. So I restarted the PC on the thumb drive and hunted for the last backup I did on my NAS and started a recovery which is running as I type.
I'm still at a loss as to why the clone doesn't work which is disappointing and still needs to be addressed.
Cheers
There are 2 situations where ATI does not support cloning. Disks with different sector sizes, and dynamic disks. Below is the knowledgebase link on cloning. It includes directions on how to determine sector sizes and whether a disk is dynamic or basic.
https://kb.acronis.com/content/56634
You are doing the right thing by proceeding with the recovery.
Regards,
FtrPilot
Hi Thanks for responding.
The sector size is the same (default) and it isn't a dynamic disk. I formated the target disk just to make sure there was nothng causing an issue. I then watched the video clip and I was doing exactly as shown.
Since my last message the PC is running with the recovery tib file and works fine, so the clone issue is unresolved.
Cheers
Hi. I am not sure if this the right area to ask a question as I find that Acronis does not make it easy to get help.
My problem is with Acronis 2016, I just loaded Win 10 on top of the basic Win 8.1 (no programs have been loaded at this point other than Acronis 2016) and when I try to clone to another drive it goes thru the basic's then says it needs to restart. It shuts down but never restarts with no error code. All I can do is push the PC on/off button then it will turn all the way off then I have to restart again and it just boots up onto the normal desktop without cloning.
I have reloaded the program several times and it fails every time in the same way and it actually did the same thing with Win 8.1 so I don't think it is anything to do with Win 10. I did download the full version and although it installs OK and all functions seem to work wonder if it is corrupted or part of it is missing?
Any thoughts or ideas as to why it is doing this?
Thanks, Graham.
Could you updload a system report and or the service log files of the failed clone (C:\ProgramData\Acronis\TrueImageHome\Logs). You can also use FTRPilot's Acronis log viewer app to help view your logs to see if it provides any error codes or information why it failed.
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http://www.acronis.com/en-us/support/documentation/ATI2016/#3565.html
Please be aware that cloning is not supported on multiboot systems (in case this applies to you). Also, if the disk has any errors (source or destination), cloning will fail.
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I typcially don't use the clone feature myself. I have made it a point to take full backups first and deploy those backups since even the support documentation states that they recommend doing that before a clone anyway. With this method, you have the added benefit of having that backup to rely on too and may work better than a clone anyway.
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Also, since this is a "recovery issue" (at least I think it would qualify as one), you should get able to get free technical support directly from Acronis:
18623: How to get Technical Support: Tips, Tricks and Useful Information
5. Recovery issue
- Related to recovery issues with the full version of the product
- Free of charge
- 24x7
- Not limited (Assistance with the recovery issue can be requested any time, even if you’re out of 30 days free support and don’t have PPI)
- Provided with e-mail and chat
Response time:
- 3 business days via e-mail
- immediate via chat
You can find the comparison table here
Graham,
Please start a new thread for your issue as it does not relate to the OP's original issue directly and will either get lost in this post, or deviate from the help intended for the original request. Happy to help though, but in your own post.
Regards
It is necessary that the user determine how to boot their particular machine with the recovery media (Linux version) for the Clone function to work. When you run the Clone function and the machine restarts it is restarting into the same Linux environment as the recovery media uses. This is why it is recommended that OS system disks being cloned be done while booted from the recovery media.
Each machine is different in booting dependent on bios being used whether UEFI or Legacy/CSM. If UEFI, Secure Boot on or off.
When booting from recovery media if a UEFI version of the boot media is listed in the boot order and the current installation is booted via UEFI then the UEFI recovery media has to be used in order to boot the machine. If UEFI is active and Secure Boot is ON, Secure Boot must be disabled in most cases to get the machine to boot from the recovery media. This is usually where things fail so this is where you should start to look when troubleshooting Clone function issues.
Hi Bobbo
The text of one of the service logs
<?xml version="1.0" encoding="UTF-8" ?>
<log uuid="8AC93492-00EA-4188-9382-F13892171331" product="True Image" version="19.0" build="6027" task="E9464579-1117-4E20-A17C-D14F8BCC1C2C" task_name="Clone Disk" >
<event id="1" level="2" module="100" code="2" time="1459485578" message="Operation Clone Disk started." />
<event id="2" level="2" module="100" code="0" time="1459485578" message="Operation description: Clone Disk<bold>1. Clearing disk </bold><endl/><indent value=4>Hard disk:	<indent value=10>2</indent><indent value=4><endl/></indent> <bold>2. Clearing disk </bold><endl/><indent value=4>Hard disk:	<indent value=10>2</indent><indent value=4><endl/></indent> <bold>3. Copying partition  (<bold><textcolor value=0xff0000>Reboot required</textcolor></bold>)</bold><endl/><indent value=4>Hard disk:	<indent value=10>1 -> 2</indent><indent value=4><endl/>Drive letter:	<indent value=10>-</indent><indent value=4><endl/>File system:	<indent value=10>NTFS</indent><indent value=4><endl/>Volume label:	<indent value=10>System Reserved</indent><indent value=4><endl/>Size:	<indent value=10>100 MB</indent><indent value=4><endl/></tabpoint></indent> <bold>4. Copying partition  (<bold><textcolor value=0xff0000>Reboot required</textcolor></bold>)</bold><endl/><indent value=4>Hard disk:	<indent value=10>1 -> 2</indent><indent value=4><endl/>Drive letter:	<indent value=10>C:</indent><indent value=4><endl/>File system:	<indent value=10>NTFS</indent><indent value=4><endl/>Volume label:	<indent value=10></indent><indent value=4><endl/>Size:	<indent value=10>931.4 GB</indent><indent value=4><endl/></tabpoint></indent> <bold>5. Copying MBR </bold><endl/><indent value=4>Hard disk:	<indent value=10>1 -> 2</indent><indent value=4><endl/></indent> ." />
<event id="3" level="3" module="10" code="1003" time="1459485582" message="Computer restart is required Note that the operation will be canceled if you choose not to restart your computer now. : ⎂Restart/⎂Cancel" />
<event id="4" level="2" module="10" code="1003" time="1459485586" message="Computer restart is required Note that the operation will be canceled if you choose not to restart your computer now. : ⎂Restart/⎂Cancel: User response: ⎂Restart" />
</log>
I'm not sure that tells much of a story.
Enchantech
The clone function runs either in W7 or from the recovery media. The only difference is the recovery version says clone disk failed and the W7 version just crashes and reboots.
Cheers
Yeah, not much there. It ends where the computer restart was initiated, but nothing after that. Enchantech's spot on for the clone issues with ensuring the bios configs needing to be set correctly. Booting into the recovery media first (and selecting the correct version - UEFI or MBR) should give a greater chance of cloning success.
If you haven't tried yet, taking a full system image and restoring it to the target disk may actually save you time in the long run if the cloning option keeps failing. However, I think if you use the bootable media, as Enchantech mentioned, and ensure that it's booted in the same mode as the OS was installed with (MBR or UEFI), your cloning task is more likely to succeed than when initiating from within the Windows version of Acronis.
OK thanks
My thougts are that the flash drive wouldn't boot at all if the two weren't compatible (MBR or UEI)
I think I may contact ATI diectly to see what response I get.
Cheers
The bootable recovery flash drive made in Acronis is capable of booting EFI or MBR. You want to boot into the version that your OS was installed with though to ensure the restore uses the same method (you also want your destination drive to already be formatted in the correct version ahead of time - if possible ... MBR or GPT).
If you're not sure how your OS was installed (legacy/MBR or UEFI/GPT) - check out this quick link: http://www.eightforums.com/tutorials/29504-bios-mode-see-if-windows-boo…
Then when you boot your Acronis bootable flash drive, use your system one time boot menu (F12 for Dell, esc or del for most others) and pick either the legacy usb or UEFI USB to match your OS install.
IF it is using UEFI/GPT you may also need to ensure that secure boot is disabled in the bios or it won't let the USB media boot up.