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Update Failed

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I think I corrupted the update file while it downloaded and would like to delete it and re-download the file.  Where is it located?

 

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Product: Acronis True Image 2016
Build: 6569
Date: 6/2/2016
Time: 8:17:18 AM
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Error details: Access is denied

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Raymond OConnell wrote:

I think I corrupted the update file while it downloaded and would like to delete it and re-download the file.  Where is it located?

 

You can download  fresh copy from your account at www.acronis.com. I'm assuming you registered your serial number already, If not register it and then you can download a fresh copy. Uninstall the current version and then use the Cleanup Tool (ATIH 2010-2016) https://kb.acronis.com/content/48668

Reboot after the cleanup tool and try the install again.

FYI - new version is out today :) v6571.  I would download it from the account and right click and "run as administrator" and the upgrade should go off without a hitch. 

Thanks Bobbo, that worked. Re-downloading the full file manually and running as administrator. 

I wonder if the file it was trying to automatically download initially was corrupt. 
 

PJB,

Glad to hear it!  Possibly, or maybe the upgrade couldn't get the necessary files released from Windows for some reason - not really sure.  Others have had issues upgrading because their Antivirus was preventing the low-level OS changes in the background during the upgrade process.  

I'm not a big fan of within app upgrades unless there's no other option.  Unfortunately, unless you actually run an installer with the "run as admnistrator" option, it doesn't always have the necessary rights (you can confirm this with a simple test by opening command prompt and try to run...)

nbtstat -R

which will result in a failure... for lack of rights

    Failed to Purge the NBT Remote Cache Table.
    Failed to Purge the NBT Remote Cache Table.
    Failed to Purge the NBT Remote Cache Table.

Same command after launching command prompt with "run as administrator" will then be successful

nbtstat -R

    Successful purge and preload of the NBT Remote Cache Name Table.

Basically, I launch all installers and uninstallers with the "run as administrator" option now to help ensure applicaitons have the highest access possible to install correctly.  I think it's especially important for an application like Acronis which integrates with the OS in order to utilize existing services like Microsoft Volume Shadow Service (VSS) for locking the active system so that a snapshot can be taken while Windows is running.