True Image 11 Home reboots soon after reaching Current Progress screen on trying to restore disk

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Hello, I've searched and found similar issues but suggestions there haven't worked.

I'm using True Image Home 11, build 8.101, with Windows 7. I'm trying to restore my E: drive. Acronis asks for reboot, then Acronis Image loader appears, boots me into Current Progress screen. It sits there for 45 seconds or so with no activity, then screen goes blue for another 45 seconds, then reboots again to windows. I've tried using Bootable Rescue disk - when I open True Image from that screen and then try to Restore, it tells me "no hard disks found."

I have verified the backup. My C: and E: partitions are on the same physical drive, if that makes a difference. I can boot into windows as usual. 

I was trying to clone my C: and E: onto an SSD, and foolishly moved a lot of files off E and defragmented it hoping to make a smaller transfer. I am going to have to do clean install of windows now onto SSD and just want my E drive back the way it was. Thanks!

Sa, 07/02/2016 - 21:02
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mvp

Barry, according to the True Image Home 11 User Guide, it is not supported for use with Windows 7.

1.3.2 Supported operating systems
• Windows® 2000 Professional SP 4
• Windows XP SP 2
• Windows XP Professional x64 Edition
• Windows Vista (all editions)
Acronis True Image Home also enables the creation of a bootable diskette or CD-R/W that
can back up and restore a disk/partition on a computer running any Intel- or AMD- based PC
operating system, including Linux®. The only exception is the Intel-based Apple Macintosh,
which is not supported in native mode at this time.

From your description, it sounds like the Acronis Startup Recovery Manager (ASRM - F11 prompt at boot) is not recognising how your computer is booting, this is typically the case when it reports that no disks are found for the bootable media too.

If you are able to boot into Windows 7 and can also run the Acronis application from within Windows, then I would suggest trying to just restore the files & folders for your drive E: as described in:

6.2 Restoring files and folders from file archives
Here we describe how to restore file and folders from a file backup archive. You can restore
the desired files and folders from a disk/partition image as well. To do so, mount the image
(see Chapter 13. Exploring archives and mounting images) or start the image restoration
and select Restore specified files or folders (see 6.3 Restoring disks/partitions or files
from images).
File backup archives are supported only for the FAT and NTFS file systems.
1. Launch the Restore Data Wizard by selecting Operations -> Recovery in the main
program menu.
2. Select the archive. If the archive is located in Acronis Secure Zone or in a backup location,
select it to choose the archive on the next step.

Sa, 07/02/2016 - 21:45
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Hello Steve, thanks for your quick response. I thought I had replied last night but don't see it now.

Restoring as files and folders instead of whole partition worked! I was worried at first since I was denied access to the drive after restoration, but I rebooted and now can access them. Thank you so much for your help!

So, 07/03/2016 - 12:30
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