Error when performing backup of network files to tape: The specified file does not exist

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Hi,
I'm getting the following error when trying to run a file based backup to tape. It has selections from multiple network shares.

I have ran the AcronisInfo utility and have uploaded it online and would like to know who to PM the link and password to.

The error is:

<event id="46" type="Error" time="17/08/2010 8:54:42 AM" policy="[None]" task="[None]" InstanceType="[None]" Instance="[None]" Machine="REMOVED.local" message="The specified file does not exist.|Additional info: |--------------------|Error code: 17|Module: 4|LineInfo: f35f747b3b21f7f3|Fields: function : OpenFileW, filename : \\?\C:\Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\MMS\TasksStorage\2BCED135-E4ED-4753-A1FF-64246E40A3B1, $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe|Message: The specified file does not exist.|--------------------|Error code: 65520|Module: 0|LineInfo: bd28fdbd64edb8bc|Fields: code : 2147942402|Message: The system cannot find the file specified|--------------------" code="262,161(0x40011)" module="4" Owner="REMOVED"/>

Thanks.

Di, 08/17/2010 - 07:14
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 Hello Ray!

Thank you for finding time to join us and report about the issue! I understand your concern and will be glad to shed the light to the situation. 

Unfortunately we do not guarantee the safety and stability of the network share files backup, and there can be several reasons for the issue, so this situation requires investigation. 

I would advise you to contact support directly with the following information:

  1. Acronis Info
  2. Exact backup location
  3. What exactly is being backed up

This data will help support to find the exact cause of the problem and a solution for it. 

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you! 

Thank you!

Di, 08/17/2010 - 13:07
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