Extreme big Drive-Images

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Hi,
I'm working with TI Home 2010 already a longer time, using always a boot-CD.
A few weeks ago a re-partitioned my first physical HD enlarging the c:-drive vom 20 GB to 50 GB, the data quantity remained at about 12 GB.
Before repartitioning I always got tib-files (saved on a separate physical disk!) of about 3,5 to 3,7 GB, always only saving the used disk space, not sector by sector. After repartitioning my first backup resulted in a tib-file of about 34-35 GB and needed a lot of time. This size was unacceptable for me and I did it again. And now - I don't know why - the resulting tib-file had a size of about 3,6 GB, which was okay for me.
So far so good.
Yesterday I again wanted to make a backup of the c:-drive (after having changed some installations, removed some and installed other programs) with again about 12 GB data.
And now again (I did various tries) all my "tibs" have size of about 35 GB although I'm saving only the used disk-space of about 12 GB.
As I'm always booting from a boot-CD and as I NEVER have changed any optional settings I don't understand why this happens and how to change it.
Does anyone out there have an idea or really know what happened and what I can do to again get tib-files of only about 3,6 GB ???
1000 thanks in advance for your hints.
Peter

Do, 08/12/2010 - 11:08
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 Hello Peter!

Thank you for finding time to join us on Forum, we're glad to greet you here! I understand your concern and will be glad to assist you. 

It looks like after the partition resizing Acronis True Image Home started to create a sector-by-sector image from time to time. Usually that happens in case the product cannot access the file system properly (in case it's corrupted or was encrypted in Windows).

In order to localise the issue please: 

  1. Disable all encryption software on the machine if any
  2. Boot into Windows and go to Start -> Run -> cmd. Issue there the following command: 
    chkdsk /f /r
    Reboot the machine
    This will check the drive and file system for errors and improve them

Should the issue persist after these steps, the situation will require investigation. Please gather the following diagnostic data: 

  1. Backup log from the bootable media (when the backup again is created in sector-by-sector mode)
  2. Acronis System Report from the bootable media
  3. Acronis Info from Windows from the problem machine
  4. Acronis Report from the problem machine

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Di, 08/17/2010 - 18:09
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