backup stops

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Backup stops. I restart. Backups a few more files. Stops again. This keeps repeating. When I restart backup it says, "task already running." eventaully runs again, bu stops again. Cannot get a full backup.

Do, 03/30/2017 - 21:00
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

Ted, welcome to these user forums.

Please download the MVP Log Viewer tool and use this to check for what messages are being written to the backup task log for this task that keeps stopping and needing to be restarted?

What type of backup are you doing here?  Is this Files & Folders, or is it Disks & Partitions (sounds like the former)?

Where are you backing up to?  Is this to a local backup drive or to the Acronis Cloud?

Do, 03/30/2017 - 21:49
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Steve,

The backup type is Disks & Partitions and it is going to the Acronis site. Somme of the files are there, but only about 147 GB of about 800GB.

I opened the log file in MVP Log Viewer, but it doesn't help me understand at all what is happening. Here is a copy of one of the log files. Maybe it will give you some clue.

2017-03-30 15:19:34:308 17136 I00640002: Operation TOSHIBA THNSNH256GMCT-1 started manually.
2017-03-30 15:19:34:310 19236 D00080000: AcronisLRPCConnect::BEGIN
2017-03-30 15:19:34:311 14824 D00080000: AcronisLRPCConnect::BEGIN
2017-03-30 15:19:34:315 14944 D00080000: AcronisLRPCConnect::BEGIN
2017-03-30 15:19:34:408 10848 D00080000: AcronisLRPCConnect::BEGIN
2017-03-30 15:19:34:631 17136 D00100000: Retreiving Fdisk ver1 disk set to Fdisk ver2c disk set...
2017-03-30 15:19:34:631 17136 D00100000: Fdisk2: Use Disk 1 host= 0 bus = 0 target = 0
2017-03-30 15:19:34:631 17136 D00100000: Fdisk2: Use Disk 2 host= 0 bus = 0 target = 0
2017-03-30 15:19:34:631 17136 D00100000: Fdisk2: Use Disk 3 host= 0 bus = 0 target = 0
2017-03-30 15:19:34:631 17136 D00100000: Refreshing Drivers...
2017-03-30 15:19:34:633 17136 D001E0000: Enter to process disks in Mbr Driver (id = 11)
2017-03-30 15:19:34:635 17136 D001E0000: Exit from process disks in Mbr Driver (id = 11)
2017-03-30 15:19:34:635 17136 D00200000: Enter to process disks in Gpt Driver (id = 12)
2017-03-30 15:19:34:635 17136 D00200000: Try to load Alternate Header from 500118191
2017-03-30 15:19:34:636 17136 D00200000: Gpt Disk C9EEA88D-F6EC-11E2-BAB7-930826FD452F LBA=500118191 ALBA=1
2017-03-30 15:19:34:636 17136 D00200000: try to loading Header from 1
2017-03-30 15:19:34:636 17136 D00200000: Gpt Disk C9EEA88D-F6EC-11E2-BAB7-930826FD452F LBA=1 ALBA=500118191
2017-03-30 15:19:34:636 17136 D00200000: Try to load Alternate Header from 9767541166
2017-03-30 15:19:34:637 17136 D00200000: Gpt Disk 887D0D9E-AF88-4941-8118-C57AEC8CC408 LBA=9767541166 ALBA=1
2017-03-30 15:19:34:637 17136 D00200000: try to loading Header from 1
2017-03-30 15:19:34:637 17136 D00200000: Gpt Disk 887D0D9E-AF88-4941-8118-C57AEC8CC408 LBA=1 ALBA=9767541166
2017-03-30 15:19:34:638 17136 D00200000: Exit from process disks in Gpt Driver (id = 12)
2017-03-30 15:19:34:638 17136 D000C0000: LDM: New ProcessDisks(rawLayer, headLayer)
2017-03-30 15:19:34:638 17136 D000C0000: ProcessDisks: One more disk to check
2017-03-30 15:19:34:638 17136 D000C0000: ProcessDisks: One more disk to check
2017-03-30 15:19:34:638 17136 D000C0000: ProcessDisks: One more disk to check
2017-03-30 15:19:34:640 17136 D000C0000: Mark All groups as Root Like Dgs
2017-03-30 15:19:34:640 17136 D000C0000: ------ Volumes Objects ------
2017-03-30 15:19:34:640 17136 D000C0000: LDM initialization complete
2017-03-30 15:19:34:669 17136 D000101F7: Analyzing partition '0-0'...
2017-03-30 15:19:35:237 17136 D000101F7: Analyzing partition 'D:'...
2017-03-30 15:19:35:241 17136 D000101F7: Analyzing partition '0-0'...
2017-03-30 15:19:35:791 17136 D000101F7: Analyzing partition '2-1'...
2017-03-30 15:19:35:795 17136 D000101F7: Analyzing partition '2-2'...
2017-03-30 15:19:35:830 17136 D000101F7: Analyzing partition 'C:'...
2017-03-30 15:19:35:833 17136 D000101F7: Analyzing partition '2-5'...
2017-03-30 15:19:35:836 17136 D000101F7: Analyzing partition '2-6'...
2017-03-30 15:19:35:839 17136 D000101F7: Analyzing partition '2-7'...
2017-03-30 15:19:35:842 17136 D000101F7: Analyzing partition '0-0'...
2017-03-30 15:19:36:406 17136 D000101F7: Analyzing partition 'G:'...
2017-03-30 15:19:36:485 17136 I013C0000: Operation: Backup
2017-03-30 15:19:36:485 17136 I013C0000: Backup type: hybrid (disk level)
2017-03-30 15:19:36:496 17136 I013C0000: Operation: Consolidation
2017-03-30 15:19:36:497 17136 I0064000B: Priority changed to High.
2017-03-30 15:19:36:516 17136 D000B0000: Preparing for backup...
2017-03-30 15:19:36:530 17136 D00000000: Connected wan optimizator to 185.151.160.38:44545
2017-03-30 15:19:36:531 17136 D00000000: Connected wan optimizator to 185.151.160.41:44545
2017-03-30 15:19:36:531 17136 D00000000: Connected wan optimizator to 185.151.160.40:44545
2017-03-30 15:19:36:532 17136 D00000000: Connected wan optimizator to 185.151.160.39:44545
2017-03-30 15:19:36:532 17136 D00000000: 4 clients started for mcp-cloud-fes-us2.acronis.com:44545
2017-03-30 15:19:36:764 2500 D00030408: Verify result for certificate is 19.
2017-03-30 15:19:36:764 2500 D00030000: SSL connection using AES256-SHA
2017-03-30 15:19:37:083 9968 D00030408: Verify result for certificate is 19.
2017-03-30 15:19:37:083 9968 D00030000: SSL connection using AES256-SHA
2017-03-30 15:19:39:460 17136 D000B0000: Archive quota request started...
2017-03-30 15:19:39:672 17136 D00000000: HTTP proxy is disabled by Internet settings
2017-03-30 15:19:39:672 17136 D00000000: HTTP proxy environment variable is not set
2017-03-30 15:19:39:672 17136 D00000000: HTTP proxy is disabled by Acronis settings
2017-03-30 15:19:39:846 12532 D00030408: Verify result for certificate is 19.
2017-03-30 15:19:39:846 12532 D00030000: SSL connection using AES256-SHA
2017-03-30 15:19:39:932 17136 W00170814: Error 0x170814: Item '2-1:\' cannot be found or it is inaccessible at the moment.
| trace level: warning
| line: 0x1d89313997b1d45a
| file: k:\6116\archive\ver2\file\file_supp.cpp:953
| function: ArchiveApi::OpenByPath
| line: 0x1d89313997b1d45a, k:\6116\archive\ver2\file\file_supp.cpp:953, ArchiveApi::OpenByPath
| Path: 2-1:\
| $module: ti_demon_vs_6116
2017-03-30 15:19:39:932 17136 W00170814: Error 0x170814: Item '2-2:\' cannot be found or it is inaccessible at the moment.
| trace level: warning
| line: 0x1d89313997b1d45a
| file: k:\6116\archive\ver2\file\file_supp.cpp:953
| function: ArchiveApi::OpenByPath
| line: 0x1d89313997b1d45a, k:\6116\archive\ver2\file\file_supp.cpp:953, ArchiveApi::OpenByPath
| Path: 2-2:\
| $module: ti_demon_vs_6116
2017-03-30 15:19:39:932 17136 W00170814: Error 0x170814: Item '2-5:\' cannot be found or it is inaccessible at the moment.
| trace level: warning
| line: 0x1d89313997b1d45a
| file: k:\6116\archive\ver2\file\file_supp.cpp:953
| function: ArchiveApi::OpenByPath
| line: 0x1d89313997b1d45a, k:\6116\archive\ver2\file\file_supp.cpp:953, ArchiveApi::OpenByPath
| Path: 2-5:\
| $module: ti_demon_vs_6116
2017-03-30 15:19:39:933 17136 W00170814: Error 0x170814: Item '2-6:\' cannot be found or it is inaccessible at the moment.
| trace level: warning
| line: 0x1d89313997b1d45a
| file: k:\6116\archive\ver2\file\file_supp.cpp:953
| function: ArchiveApi::OpenByPath
| line: 0x1d89313997b1d45a, k:\6116\archive\ver2\file\file_supp.cpp:953, ArchiveApi::OpenByPath
| Path: 2-6:\
| $module: ti_demon_vs_6116
2017-03-30 15:19:39:933 17136 W00170814: Error 0x170814: Item '2-7:\' cannot be found or it is inaccessible at the moment.
| trace level: warning
| line: 0x1d89313997b1d45a
| file: k:\6116\archive\ver2\file\file_supp.cpp:953
| function: ArchiveApi::OpenByPath
| line: 0x1d89313997b1d45a, k:\6116\archive\ver2\file\file_supp.cpp:953, ArchiveApi::OpenByPath
| Path: 2-7:\
| $module: ti_demon_vs_6116
2017-03-30 15:20:04:477 17136 D00170000: Slice 32F3DDD2-1575-43D2-B5A7-B30CA66DAC94 is started
2017-03-30 15:20:06:936 17136 D00170000: IntermediateFlush. Before: count_in_use = 10 count_changed = 761 size:396068
2017-03-30 15:20:07:173 26604 D00030408: Verify result for certificate is 19.
2017-03-30 15:20:07:173 26604 D00030000: SSL connection using AES256-SHA
2017-03-30 15:20:07:363 17136 D00170000: IntermediateFlush. After: count_in_use = 10 count_changed = 0 size:383412
2017-03-30 15:20:44:439 3504 D000B0000: Update quota limitation for backup.
2017-03-30 15:20:44:714 26604 D00030408: Verify result for certificate is 19.
2017-03-30 15:20:44:714 26604 D00030000: SSL connection using AES256-SHA
2017-03-30 15:21:45:759 3504 D000B0000: Update quota limitation for backup.
2017-03-30 15:22:46:418 3504 D000B0000: Update quota limitation for backup.
2017-03-30 15:23:47:068 3504 D000B0000: Update quota limitation for backup.
2017-03-30 15:24:00:459 17136 D00170000: IntermediateFlush. Before: count_in_use = 8 count_changed = 226 size:139032
2017-03-30 15:24:00:501 17136 D00170000: IntermediateFlush. After: count_in_use = 8 count_changed = 0 size:122296
2017-03-30 15:24:42:064 17136 D00170000: IntermediateFlush. Before: count_in_use = 10 count_changed = 71 size:39241
2017-03-30 15:24:42:080 17136 D00170000: IntermediateFlush. After: count_in_use = 10 count_changed = 0 size:37657
2017-03-30 15:24:48:843 3504 D000B0000: Update quota limitation for backup.
2017-03-30 15:25:22:465 17136 D00170000: IntermediateFlush. Before: count_in_use = 11 count_changed = 68 size:38408
2017-03-30 15:25:22:469 17136 D00170000: IntermediateFlush. After: count_in_use = 11 count_changed = 0 size:36952
2017-03-30 15:25:26:205 17136 D00170000: IntermediateFlush. Before: count_in_use = 14 count_changed = 270 size:144160
2017-03-30 15:25:26:223 17136 D00170000: IntermediateFlush. After: count_in_use = 14 count_changed = 0 size:139744
2017-03-30 15:25:29:607 17136 D00170000: IntermediateFlush. Before: count_in_use = 11 count_changed = 437 size:214619
2017-03-30 15:25:29:635 17136 D00170000: IntermediateFlush. After: count_in_use = 11 count_changed = 0 size:207515
2017-03-30 15:25:49:869 3504 D000B0000: Update quota limitation for backup.
2017-03-30 15:26:07:633 17136 D00170000: IntermediateFlush. Before: count_in_use = 11 count_changed = 286 size:153138
2017-03-30 15:26:07:650 17136 D00170000: IntermediateFlush. After: count_in_use = 11 count_changed = 0 size:148338
2017-03-30 15:26:14:615 17136 D00170000: IntermediateFlush. Before: count_in_use = 11 count_changed = 159 size:87639
2017-03-30 15:26:14:650 17136 D00170000: IntermediateFlush. After: count_in_use = 11 count_changed = 0 size:84679
2017-03-30 15:26:50:392 3504 D000B0000: Update quota limitation for backup.
2017-03-30 15:26:56:602 17136 D00170000: IntermediateFlush. Before: count_in_use = 12 count_changed = 154 size:91484
2017-03-30 15:26:56:612 17136 D00170000: IntermediateFlush. After: count_in_use = 12 count_changed = 0 size:88620
2017-03-30 15:27:41:781 17136 D00170000: IntermediateFlush. Before: count_in_use = 12 count_changed = 162 size:89388
2017-03-30 15:27:41:811 17136 D00170000: IntermediateFlush. After: count_in_use = 12 count_changed = 0 size:86460
2017-03-30 15:27:51:166 3504 D000B0000: Update quota limitation for backup.
2017-03-30 15:28:27:377 17136 D00170000: IntermediateFlush. Before: count_in_use = 10 count_changed = 121 size:66289
2017-03-30 15:28:27:399 17136 D00170000: IntermediateFlush. After: count_in_use = 10 count_changed = 0 size:64017
2017-03-30 15:28:51:984 3504 D000B0000: Update quota limitation for backup.
2017-03-30 15:29:52:551 3504 D000B0000: Update quota limitation for backup.
2017-03-30 15:30:51:122 17136 D00170000: IntermediateFlush. Before: count_in_use = 8 count_changed = 62 size:34274
2017-03-30 15:30:51:134 17136 D00170000: IntermediateFlush. After: count_in_use = 8 count_changed = 0 size:31506
2017-03-30 15:30:53:040 3504 D000B0000: Update quota limitation for backup.
2017-03-30 15:31:32:317 17136 D00170000: IntermediateFlush. Before: count_in_use = 10 count_changed = 786 size:414566
2017-03-30 15:31:32:398 17136 D00170000: IntermediateFlush. After: count_in_use = 10 count_changed = 0 size:401142
2017-03-30 15:31:56:507 3504 D000B0000: Update quota limitation for backup.
2017-03-30 15:32:12:808 17136 D00170000: IntermediateFlush. Before: count_in_use = 11 count_changed = 161 size:81831
2017-03-30 15:32:12:819 17136 D00170000: IntermediateFlush. After: count_in_use = 11 count_changed = 0 size:78999
2017-03-30 15:32:15:279 17136 D00170000: IntermediateFlush. Before: count_in_use = 8 count_changed = 192 size:98650
2017-03-30 15:32:15:303 17136 D00170000: IntermediateFlush. After: count_in_use = 8 count_changed = 0 size:95450
2017-03-30 15:32:23:218 17136 D00170000: IntermediateFlush. Before: count_in_use = 12 count_changed = 2026 size:1048882
2017-03-30 15:32:23:354 17136 D00170000: IntermediateFlush. After: count_in_use = 12 count_changed = 0 size:1016114
2017-03-30 15:32:56:926 3504 D000B0000: Update quota limitation for backup.
2017-03-30 15:32:59:030 17136 D00170000: IntermediateFlush. Before: count_in_use = 10 count_changed = 2106 size:1048660
2017-03-30 15:32:59:151 17136 D00170000: IntermediateFlush. After: count_in_use = 10 count_changed = 0 size:1014740
2017-03-30 15:33:43:486 17136 D00170000: IntermediateFlush. Before: count_in_use = 7 count_changed = 1820 size:858118
2017-03-30 15:33:43:589 17136 D00170000: IntermediateFlush. After: count_in_use = 7 count_changed = 0 size:828566
2017-03-30 15:33:48:411 17136 D00170000: IntermediateFlush. Before: count_in_use = 10 count_changed = 110 size:56180
2017-03-30 15:33:48:425 17136 D00170000: IntermediateFlush. After: count_in_use = 10 count_changed = 0 size:54020
2017-03-30 15:33:58:014 3504 D000B0000: Update quota limitation for backup.
2017-03-30 15:34:26:633 17136 D00170000: IntermediateFlush. Before: count_in_use = 8 count_changed = 2286 size:1048966
2017-03-30 15:34:26:743 17136 D00170000: IntermediateFlush. After: count_in_use = 8 count_changed = 0 size:1011990
2017-03-30 15:34:27:375 17136 E0004000F: Error 0x4000f: Canceled.
| trace level: error
| line: 0xa8a1022bd18ae41b
| file: k:\6116\file\windows\winnt_backup.cpp:1177
| function: `anonymous-namespace'::IsRepeatPossible
| line: 0xa8a1022bd18ae41b, k:\6116\file\windows\winnt_backup.cpp:1177, `anonymous-namespace'::IsRepeatPossible
| $module: ti_demon_vs_6116
|
| error 0x40014: Access to the file is denied.
| line: 0xa8a1022bd18ae02d
| file: k:\6116\file\windows\winnt_backup.cpp:171
| function: `anonymous-namespace'::FileHandle::init
| line: 0xa8a1022bd18ae02d, k:\6116\file\windows\winnt_backup.cpp:171, `anonymous-namespace'::FileHandle::init
| function: CreateFileW
| path: \\?\C:\ProgramData\Acronis\TrueImageHome\OnlineBackup\ted@advantageinfosys.com\lock_storage\1D450DFE-2463-4A21-AC1C-7BCE8AB27027.lockstorage
| $module: ti_demon_vs_6116
|
| error 0xfff0: The process cannot access the file because it is being used by another process
| line: 0xbd28fdbd64edb8f1
| file: k:\6116\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, k:\6116\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070020
| $module: ti_demon_vs_6116
2017-03-30 15:34:27:376 17136 D00170000: Backed up 3036958061 bytes
2017-03-30 15:34:27:377 17136 D00170000: Slice CD9B065F-4C98-4E0B-8D0E-BC4AC049BBFC is started
2017-03-30 15:34:27:377 17136 W00170803: Error 0x170803: Operation has been aborted.
| trace level: warning
| line: 0xbe4a335cc601f5e5
| file: k:\6116\archive\ver2\file\operation.cpp:61
| function: ArchiveApi::OperationImpl::PrepareError
| line: 0xbe4a335cc601f5e5, k:\6116\archive\ver2\file\operation.cpp:61, ArchiveApi::OperationImpl::PrepareError
| $module: ti_demon_vs_6116
2017-03-30 15:34:27:389 17136 E0004000F: Error 0x4000f: Canceled.
| trace level: error
| line: 0xa8a1022bd18ae41b
| file: k:\6116\file\windows\winnt_backup.cpp:1177
| function: `anonymous-namespace'::IsRepeatPossible
| line: 0xa8a1022bd18ae41b, k:\6116\file\windows\winnt_backup.cpp:1177, `anonymous-namespace'::IsRepeatPossible
| $module: ti_demon_vs_6116
|
| error 0x40014: Access to the file is denied.
| line: 0xa8a1022bd18ae02d
| file: k:\6116\file\windows\winnt_backup.cpp:171
| function: `anonymous-namespace'::FileHandle::init
| line: 0xa8a1022bd18ae02d, k:\6116\file\windows\winnt_backup.cpp:171, `anonymous-namespace'::FileHandle::init
| function: CreateFileW
| path: \\?\C:\ProgramData\Acronis\TrueImageHome\OnlineBackup\ted@advantageinfosys.com\lock_storage\1D450DFE-2463-4A21-AC1C-7BCE8AB27027.lockstorage
| $module: ti_demon_vs_6116
|
| error 0xfff0: The process cannot access the file because it is being used by another process
| line: 0xbd28fdbd64edb8f1
| file: k:\6116\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, k:\6116\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070020
| $module: ti_demon_vs_6116
2017-03-30 15:34:27:390 17136 D000B0000: Exiting backup operation...
2017-03-30 15:34:27:399 17136 D00030002: Error 0x30002
| trace level: debug
| line: 0x62502215aa8ce1b1
| file: k:\6116\network\interruptible_socket_win.cpp:116
| function: Network::InterruptibleSocketImpl::Send
| line: 0x62502215aa8ce1b1, k:\6116\network\interruptible_socket_win.cpp:116, Network::InterruptibleSocketImpl::Send
| $module: ti_demon_vs_6116
|
| error 0xfff0: An established connection was aborted by the software in your host machine
| line: 0xbd28fdbd64edb8f1
| file: k:\6116\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, k:\6116\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80072745
| $module: ti_demon_vs_6116
2017-03-30 15:34:27:399 17136 D00030000: SSL Error: SSL_write failed
2017-03-30 15:34:28:477 17136 D000B0000: Exited backup operation
2017-03-30 15:34:28:478 13048 D00080000: ServerLRPC::_CloseConnection id=3
2017-03-30 15:34:28:478 13048 D00080000: ServerLRPC::_CloseConnection id=1
2017-03-30 15:34:28:478 13048 D00080000: ServerLRPC::_CloseConnection id=2
2017-03-30 15:34:28:478 14944 D00080000: ServerLRPC::_CloseConnection id=3
2017-03-30 15:34:28:478 13048 D00080000: ServerLRPC::_CloseConnection id=4
2017-03-30 15:34:28:478 19236 D00080000: ServerLRPC::_CloseConnection id=1
2017-03-30 15:34:28:478 10848 D00080000: ServerLRPC::_CloseConnection id=4
2017-03-30 15:34:28:478 14824 D00080000: ServerLRPC::_CloseConnection id=2
2017-03-30 15:34:28:543 17136 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bce92
| file: k:\6116\products\imager\demon\main.cpp:668
| function: main
| line: 0x9f2c53c72e8bce92, k:\6116\products\imager\demon\main.cpp:668, main
| $module: ti_demon_vs_6116

 

 

Fr, 03/31/2017 - 01:47
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Hero
Beiträge: 60
Kommentare: 9442
mvp

You are backing up to the Cloud storage.  800GB of data is going to take a long time to complete, probably weeks.  Your backup task includes 3 disks total. 

You would probably have better luck attempting to backup 1 disk at a time.  A Cloud backup may stop and start a number of times without user intervention simply due to the nature of Cloud backup.

Configure a single disk backup to the Cloud.  Run the backup and be patient, let the backup complete.  This may take a long time, many hours, days, etc. depending on the total amount of data on the disk being backed up and the speed of your internet connection.

Fr, 03/31/2017 - 03:35
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