acronis true image active protection and config info
Hello
i got true image 2017 install on a windows 10 OS the new feature Acronis Active Protection not starting and also the true image monitor not starting
any one can help ?
also is there a way to backup my config befor uninstalling and reinstalling ?
Thanks


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hello
i alerady try that same thing
as for the path i don't have any script folder
Thanks
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Pierre, the C:\ProgramData\Acronis path may be hidden on your system, in which case you need to change the File Explorer view options to show hidden files & folders. Check that you are not trying to look in C:\Program Files...
Are you running the installer (for the Repair) from an Administrator account and using Run as Administrator?
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not hidden i see the acronis folder but not the script folder inside
and yes i run as administrator
Thanks
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Pierre, if you have created any backup tasks, then there will be a Scripts folder at C:\ProgramData\Acronis\TrueImageHome\ to store the XML configurationdata for the task. I have not come across any version of Acronis True Image where this is not the case.
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still need help to get he acronis active protection to start :-)
anyone
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Pierre, what Acronis Services are started on your computer? Please check that you have the Acronis Active Protection service both enabled and running as this is a prerequisite for the protection to work.
After confirming that the AAP service is running, then launch the main program and click on the Settings icon (gear wheel) in the left side, and then enable AAP from the settings options shown.
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Hello
this service is not there
wondering why with windows 10
Thanks
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Pierre, do you actually have ATIH 2017 New Generation installed or do you have the Standard version - the Build number on the main Account page in the GUI will show which it by the number? Build 6206 = NG, 8053 = Standard.
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i have true image 2017 installed but i cannot see where to look the build number
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Click on the person icon in the left pane of the GUI, you will see version and build number.
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Pierre, see the screen shot below from my computer plus you should also see Acronis True Image 2017 New Generation in the top border of the main GUI window - see second screen shot.
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hello
i know the issue
i was thinking that my version of acronis 2017 include the active protection but it's not the case so case close :-)
Thanks
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Pierre, thanks for confirming that you have the standard version of ATIH 2017 which doesn't have the Acronis Active Protection component.
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