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Universal Restore - Unable to select Backup to use

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- Purchased 12.5

- Made backup of computer, put TIB and TIBX on external drive

- Made universal restore boot disk with drivers for new computer

- When running universal restore, I see the backup but cannot press "OK" to select it, its greyed out (see picture)  Have tried all 3 options here

img_20170920_094406.jpg

Please advise what I may be doing wrong or how to restore this.  Thanks!

 

 

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frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
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Hi,

On your screen shot you're selecting the _archive_ which may contain multiple backups (fulls+incrementals) for different recovery points. You need to expand the archive and select one of the underlying backups - just like you expanded the files/folders backup lower on your screen shot.

Thank you.

We've expanded both options and even though we see it, when we highlight it the OK option is greyed out.

 

Is there something wrong with the backup file?

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Beiträge: 22
Kommentare: 3800

Hi,

Have you checked the contents from the backup which need to be recovered in the bottom part of this screen? You can also select the type of contents to be displayed (Volumes/Disks/Files):

Whattorestore.PNG

Thank you.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Beiträge: 22
Kommentare: 3800

Hi,

Can you please attach the screen shot of what you see after the backup is selected under the archive? Also please clarify what type of backup is it, e.g. how it was created?

Thank you.

We may have got it.. We took another image and now see all the options

 

Weird..

 

Thanks for the input!