create bootable media on CD-R busy

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I just bought ACRONIS True Image Home 2009 PC Backup and Recovery software. I installed it on an HP dv6-1230m laptop running Windows Vista Home Premium 64 bit O/S.
When I tried to create a bootable disk on a CD-R disk, I get a message window that says:
"Device is Busy
(0x40010)
Tag=
0x8b7f8138ebd33ebc"

This DVD device works on everything else, and it has a CD-R disk in it for recording the bootable program.
Any ideas what to do next?

rexroush@cox.net

Sa, 10/03/2009 - 00:08
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Recreate the Rescue CD but do not close the tray with the blank CD.

Let True Image look for and close the tray.

Sa, 10/03/2009 - 02:55
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Most laptop drives won't close by themselves. You may be able to leave it open and then close it manually just before (or after) clicking the final button in the wizard.

Another option is to create an ISO file (or download the ISO file from your Acronis account) and burn it to a CD using an ISO capable burning program.

Sa, 10/03/2009 - 04:50
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I just bought and installed 2 licensed copies of Acronis True Image Home 2010. On my desktop running Win XP Pro, there was no problem creating recovery disk.

On my Sony VAIO laptop, running Win XP Pro, I keep getting similar errors to those noted above. The CD/DVD works fine for everything else, but when I try to make the Recovery Disk for Acronis, I get:

Error
Device is busy (0x40010)
Tag = 0x8B7F8138EBD33EC1.

Tried leaving CD/DVD drawer open. Tried closing it. Nothing works. Suggestions, please?

Jim Butler

Sa, 01/02/2010 - 23:37
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Same problem as above. Nothing works to solve it. I had no trouble creating the disc on the same laptop running Vista Home Premium before I upgraded to 2010.

Acronis needs to fix this; it's been going on far too long.

John Muth

Di, 01/05/2010 - 19:50
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Hello all,

Thank you for posting your question, I will be happy to help. Please accept our apologies for the delay with the response.

The root cause of the issue is related to the fact that another burning software gets the exclusive access to the CD disk.  
To resolve the issue please disable Windows built-in CD recording capability (make right-click on your CD/DVD recorder, select "Properties" and on the "Recording" tab ensure that the "Enable CD recording on this drive" checkbox is not picked.
Also please disable any burning software installed at your system.
The easiest way to overcome the issue is to create Acronis Bootable Media using the workaround proposed by Mudcrab.
Launch the program -> Tools -> Create Bootable Rescue Media -> Next -> Next -> Next -> Select ISO image -> Next -> Specify the location to store the file to and the file name -> Next -> Proceed.
Burn the ISO file using any burning software you prefer. Please see this article on how to burn an ISO file to a CD disk. 
Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
Thank you.
Fr, 02/05/2010 - 13:58
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Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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GroverH wrote:
Recreate the Rescue CD but do not close the tray with the blank CD.

Let True Image look for and close the tray.

This option is what worked for me.

No matter what driver I used, internal or external, I received this error if I closed the drive prior to proceeding with the burn of the rescue CD. However, when I simply placed the blank disc in the drive and let True Image close the drive after I proceeded, the disc was burned properly.

Sa, 09/11/2010 - 04:53
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