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XP SP3 Agent registered but but not available on Management Console

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I successfully installed a an agent on an XP SP3 PC (not the first) and I do have an entry on the Management Console as "Successful" for adding the PC, but it does not appear under Devices.

I performed a command-line RegisterAgentTool and again, I have an entry on the Management Console under Activities, but it does not appear under Devices.

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Hi,

Such issues should be investigated with help from our support team. The logs from the agent and management server side will be required (see https://kb.acronis.com/content/58301) for proper investigation.

Thank you.