Destination Disk is grayed out when attempting to recover
I had a hard drive crash on a PC that I previously used Acronis to create a backup for on a NAS. I am using USB bootable media to load True Image 18. The recovery process works as expected until I reach one of the last steps and try and select the destination (new) drive. It originally wasn't initialized, so Acronis support suggest I add it as a new drive and create a new partition, but I still end up with the same results. This is the first PC that I have had this issue with. If it makes a difference, I think the original was a 320gb HDD and I installed a 250gb SSD.
I've tried 2 different brand new hard drives and get the same result.
Patty, what is the size of used data on your original source drive. The new drive may not be large enough to allow a restore given you are moving from a 320GB to a 25GB drive?
Also, if the 320GB disk was starting to fail at the time when your backup was created, then this may have caused the backup to be created using sector-by-sector mode which would require the new target drive to be of at least the same or greater size than the original drive.
What is the size of the backup .TIB file on your NAS backup location?
the .TIB file is only 25.5 GB
Are you able to open and explore the contents of the .TIB file to check that it looks as you would expect to see from your source drive?
How are you attempting to perform this restore? Are you doing this from within Windows, or are you using the bootable Acronis Rescue media for this?
When trying to select the new target drive, have you checked that this is the correct drive being selected bearing in mind that drive letters may be shown differently to those shown in Windows if using the Rescue media?
How is the new drive being connected to your computer for the restore operation?
I am using a USB bootable media to load Acronis True Image and I have the new hard drive physically installed in the PC. I have attached a picture of what I am seeing.
Patty, thanks for the further information & sorry that I didn't pick this up from your initial post in this topic.
From the image, am I correct in assuming that you have removed the original 320GB disk and have replaced it with the 250GB drive?
Returning to the question about the .TIB file to be restored, does this have _full_ in the file name given you say the size is only 25GB, or does it have either _inc_ or _diff_ in the file name? I am checking that the file is not a part of a larger backup version chain?
That is correct, 320gb drive removed and replaced with 250gb. And the .TIB file is a full backup, not incremental.
Patty, sorry but I am stumped at present by why your new drive should be greyed out here?
My next thoughts would be to try to do this in a different way, assuming that you have the option to try doing so.
If you have another computer with ATI installed on, and can attach the new 250GB SSD to that computer, ideally externally via a USB adapter or docking station, then attempt the restore from that system from the running Windows application.
Alternatively, try the same approach on another computer but use the bootable USB rescue media for the attempt.
Quick question: which version of the Rescue Media is on your USB media? Is this the older Linux media, or have you created the new Simple version using Windows PE (from the Windows Recovery Environment on your Windows computer)?
I don't have a way to attach the hard drive to another PC or to recover any way other than using the USB drive.
Sorry to hear that Patty. Can you give an answer to my quick question above?
Sorry, missed that. I think it's the new Simple version using Windows PE, but I am not certain
If the Rescue Media was created using the Acronis Rescue Media Builder tool from within a running Windows 10 system then this defaults to creating the Simple media using WinPE.
If you sign in to your Acronis account you can download a copy of the Linux version of the Rescue Media as an .ISO (CD image) file that you can either burn to a CD or DVD, else you can convert to a bootable USB using a utility such as ISOtoUSB or Rufus. You could then try doing the restore using that alternative tool.
Patty,
Looking at your screenshot it shows that the TI plugin app is not able to read your destination drive, (Samsung 850 EVO). I suspect this is due to formatting of the drive.
Earlier I noted that you said that Support had told you to Initialize and create a new partition. This is puzzling as partitioning is not necessary in this scenario as the TI app will do this for you.
Did you follow the Support techs instructions creating a partition on the disk and if so how did you do that?
Under the Tools section in True Image, I created a new drive and followed the steps. I also put a different hard drive in and DIDN'T do that. Same result
Ok, Would you try this:
- Boot the media you have and once the TI app loads select Tools and Utilities
- Select Add New Disk
- Look for your 850 EVO, check that it is not grayed out. It should be darkened. If so, click on the drive to select it which should move you to the next step which is disk Initialization. You will see a warning about the disk selected having partitions that may contain data which will be overwritten, do you wish to continue. Select Yes or Ok.
- After that you will be asked about how to format the disk. It is necessary that you know how your computer boots. If your computer boots using UEFI then you will want to format as a GPT disk. If your computer boots as a Legacy BIOS/MBR then you will want to select MBR format, then Proceed.
You should not have to create a partition on the disk simply exit (close) the Add New Disk window.
Now go to the Recover My Disks section again, select your backup file and see if your disk can now be seleted.
Enchantech, I have also tried that. Same result, unfortunately....
Can you confirm that you have created WinPE/RE Media and not the Linux based media version.
If you are using the Linux based media be advised that there have been and are some issues with that version.
Even though you have tried what I outlined to do before you need to do it again. It may be necessary to go as far as running Windows Diskpart Clean all command on the drive to clear all partition and format information from the disk then run the Add New Disk and Initialize functions on it to get it working. This is especially true for drives that are not brand new.