Acronis crashes when upgrading
Beware if you want to upgrade this product, every time I try it I spend countless hours fixing a crashed system. This is just since B&R came out. Had no issues like this with the earlier products, but Acronis forces you to update by stopping support on older products.
I had B&R 11639 running fine. Tried to update to 12457 and it crashed, so I uninstalled the version 11639 and now this is all I get when I try to install the product
The older version of Acronis Backup & Recovery 10 Agent cannot be removed. Contact your technical support group.
Well, I am contacting you. Please help.
I already tried the cleanup utility, removed ALL references to Acronis in my files and the registry. cleaned the temp files, cleaned the registry. Got 5 hours into this and I am not a happy camper. Tried every tool and method described in the other forum posts.
now what can I do? Using Win7 64 bit
Please help.
Dear Dan,
Thank you for finding time to report about the issue and contact us via Forum. I sincerely regret that you've faced this issue, and understand how inconvenient the problem can be.
I'm glad to know that the issue finally got fixed. I just wanted to add, that it's highly possible that the issue is related to the new style of updating the product: in order for the MSI file to perform an update, the MSI file has to be launched with the re-install parameter. You can find the detailed instructions here. We would appreciate if in case you try this solution, you could let us know the results.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!