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No support Categories

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Regular Poster
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I attempt to contact support and get nowhere.  I go the the page, https://account.acronis.com/#/support, and under Categories there are none.  No way to get to technical assistance.  Anyone know how to contact this company?

andrew.halmay@yahoo.com

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Try the link HERE

Regular Poster
Beiträge: 198
Kommentare: 120

Yes, and then when I chose https://account.acronis.com/#/support, I it says select category, there are no categories.  That's where I should have the opportunity to chat or call the support I thought I paid for.

 

Anhang Größe
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The page you provided should scroll down as the categories are listed below the word category.

If you cannot scroll the page please send a message to Ekaterina Surkova and explain your issue.  You can message HERE

Andrew, do you have any registered Products shown on the initial page when you sign in to your Acronis Account?  The Support page opens correctly for me and lets me select from the options offered.

Regular Poster
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Of course my product is registered.

 

Anhang Größe
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Andrew, thanks for confirming, this really just leaves the suggestion from Enchantech to contact Ekaterina about this issue as it suggests there is an issue with either your Account or the version of the Support page you are accessing?

Regular Poster
Beiträge: 198
Kommentare: 120

Yes, I have contacted her.  This one's got me stumped.

 

The only other thoughts are the obvious ones such as trying a different web browser, ensuring the browser cache has been cleared...