Wait at shut down
Hello,
With TI 2019, i got a long wait time at pc shut down with the message:
"Terminating Current Operations"
Even there is no TI task in progress….
If i stop all Acronis services, i do not have the waiting time nor the message...
How to circumvent this problem ??
Thanks for any answer.
You should check your backup task list in the application and try to determine which task is at issue. The error indicates that a task is in progress and has not completed. Looking in your task list you may be able to find the one that is not working. Completed tasks display a check mark inside a green circle by each task in the list and in the main window of the selected task in the GUI as shown in the screenshot below.
If you find one without a check mark in green click on the task to select it and see what information it displays. If it is Queued then the task is waiting for something before it can complete.
When this condition exists and you shutdown your computer the application is triggered to end the tasks process, whatever that is, before the machine will shutdown. This can take up to 2 minutes.
Hello Steve and Enchantech,
Many thanks for your answers... but
I tried to repair, then uninstall/CleanupTool/reinstall without success... still the message "Operations are in progress, please wait....." at power down, as no task at all are running (and not still copied in the "scripts" directory).
More, if i start a task, wait for a while, and power down the PC,the task is cancelled by the Power down....( and the message is still displayed...)
To circumvent this problem, i wrote a PowerDownPC.vbs on the desktop doing this:
If task is in progress, display a message "BackUp in progress, the PC cannot be Power Down..."
Else Stop Sheduler2 service and power down the PC (if Scheduler2 Service is stopped, no more message and wait time at Power down...):
Regards.
Option Explicit
Dim Ws
Set Ws = CreateObject("WScript.Shell")
if IsProcessRunning (".","TrueImageHomeService.exe") = true then
MsgBox "BackUp in progress, the PC cannot be Power Down..."
else
CreateObject("Shell.Application").ShellExecute "cmd.exe", "/C ""net stop AcrSch2Svc""", "", "runas", 0
Msgbox "The PC is to be Power Down...!"
Ws.run "%windir%\System32\shutdown.exe /s /t 0"
end ifFunction IsProcessRunning( strComputer, strProcess )
Dim Process, strObject
IsProcessRunning = False
strObject = "winmgmts://" & strComputer
For Each Process in GetObject( strObject ).InstancesOf( "win32_process" )
If UCase( Process.name ) = UCase( strProcess ) Then
IsProcessRunning = True
Exit Function
End If
Next
End Functionl
Jean, given your actions, I would recommend opening a Support Ticket with Acronis for this issue as it should not be necessary to have to kill the Acronis processes or services to allow your computer to shutdown.
The TrueImageHomeService (and TrueImageHomeNotify) processes should only ever be active when an actual backup task is active, and TrueImage.exe only active when the GUI is open.
I use my own Powershell scripts to launch some backup tasks and check for the above processes to determine when the task has completed (when they have exited).
I agree with Steve on contacting support. I have only run into this message at shutdown when a scheduled cloud backup would not run. Do you have backups to the cloud? Are they working as scheduled?
Enchantech wrote:I agree with Steve on contacting support. I have only run into this message at shutdown when a scheduled cloud backup would not run. Do you have backups to the cloud? Are they working as scheduled?
No tasks local or Cloud at all... The test has been done just after a new install and no task scheduled.
Steve Smith wrote:Jean, given your actions, I would recommend opening a Support Ticket with Acronis for this issue as it should not be necessary to have to kill the Acronis processes or services to allow your computer to shutdown.
The TrueImageHomeService (and TrueImageHomeNotify) processes should only ever be active when an actual backup task is active, and TrueImage.exe only active when the GUI is open.
I use my own Powershell scripts to launch some backup tasks and check for the above processes to determine when the task has completed (when they have exited).
Is it possible to open a Support ticket, as i am using a trial version of "TI 2019" ??
Is it possible to open a Support ticket, as i am using a trial version of "TI 2019" ??
Yes - all trial products have support during the 30-day trial period.
Hello,
Glad to said that the problem is corrected ...... by the TI build 14690 (I was using the 14110 version, and upgraded to 14690).
So, with the 14690 version there is no more message nor waiting time at PC shutdown....
Many thanks for your help...
Regards
Jean
Jean, thanks for your update and glad the issue is resolved by the latest build version.
Good to hear. Thanks for posting.