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Issues With FTP back ups

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I can not get this to work.
When setting up the FTP site I use the test connection button and it says "Connected".
But when I try to BU to it it gives me an error.

Has anyone been able to get this feature to work?
Any ideas on what I might be doing wrong?

Anhang Größe
acronis.docx 160.97 KB
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Hello Bob,

Welcome to our forum and thank you for your post. I will definitely help you with resolving this issue.

Please make sure, as seen on page 1 from your screenshots .doc file, that you specify a full path to the backup file including the .tib extension, for example: ftp://my.server.com/myfolder/mybackup.tib

It appears that the connection checks out but our software had trouble creating the backup file. You can also check this article for more detailed instructions.

Just in case, if you need immediate assistance, you can always contact our Support team about this problem with these logs:

1. Ftp logs.

2. AcronisInfo report.

3. Wireshark logs.

Please let me know if you have additional questions.

Thank you.