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I need a backup system that I can get support when I need it. So, I can't even find someone to tell me if I can upgrade my older version. What type of support will I get when my system is down and needs to be restored?

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Bill, welcome to these public User Forums.

What older version of Acronis True Image do you have?

As far as I am aware, there are very few limitations on upgrading from older versions of ATI other than a requirement to uninstall versions older than 1-2 years, before installing the latest one.

If following an upgrade path, i.e. buying an upgrade version rather than a full one, then you would need the license serial numbers of both the old and new versions when installing.

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Hello Bill,

the article How to upgrade to Acronis True Image 2020 also provides the upgrade matrix for all versions of Acronis True Image. Basically any of the older versions of Acronis True Image can be upgraded to the current Acronis True Image 2020 for an equal or larger number of computers.

Regarding the available support options for the pre-sales inquiries, just select the corresponding category at https://www.acronis.com/support/contact-us/

https://kb.acronis.com/system/files/content/2018/04/8153/getting_support_09.png

Morgen Bill, 

Deine Anfrage: 

Ich benötige ein Backup-System, das ich bei Bedarf unterstützen kann. 

 

Meine Antwort und Erfahrungen mit allen Betriebsystemen/Programmen

-Es ist vorteilhafter nicht die neusten Versionen innerhalb der ersten 8 Monate einzuspielen.

Grund; 

-Die Entwickler müssen zuerst mal die Verschiedennen Bugs wo auftreten sammeln durch den Support(teils durch Fernwartungen direkt auf dein Gerät) und mit den Daten dann eine Lösung erarbeiten.