Acronis 2019 very confusing!!!!

Danielle, yes that should be ok.  The method that you use has to be what works best for you and that you understand.

Steve,

I corrected the post you refer to.
The image joined is of the Images made on disk B that I cannot reach anymore.

After that I talked about something I am trying now on disk F.

I am going to stop now.
I will try to reach the old backups using the rescue USB.

One last comment:  please be aware that drive letters shown in the Rescue Media can be different to those that are shown in Windows.  I would recommend using clear labels for your drives / partitions to help easily identify what is which!

I use the following method of labeling my own partitions / drives.

Steve,

First of all about your latest post:

I had already seen this.
As you know I have several images that I cannot open with Acronis recovery.
you said I can access them using the rescue USB.
But I think I might be able to reach them without that too:
If I rightclick on one of the Images I get 2 options: 1 Couple (or link? - I am translating from Dutch) and 2 Validate
When I use option one I get what you see in Image 1 - which resembles what I see in the Acronis help files (Image2)

I haven't tried this because I am afraid to but what do you think?

.
 

Luckily this laptop is only in use since November.
I took my time installing all the programs I need and ended installing everything on January 18th when I made my Image 9. This one I can still reach.

This night I have lain awake some time and I think I know what happened:
At the start of this Thread I discovered that I was backing up not only my C partition but also a lot of other partitions.
One of which is rather big (13,5GB). At that point I was afraid that if I restored these images I would restore these partitions to the C partition. I know now that Acronis will not do this but will restore the different partitions to their own partition. But it does take up much more Backup space.
As I explained I had made different Images named Full Backup C on X where X is the name of the destination disk or partition.
Example : Full BackupC op I shown in Image joined.
I used this Backup for all the backups on that disk. And I now think that indeed I was able to see all the backups in the dropdown menu you showed in one of your posts.

Where it all went completely wrong is that I changed the Source in all my Backups on the left - unchecking all partitions on disk SK Hynix.... except C.

I tried changing the source again to how it was but that does not work.

If I right-click on one of the Images I get 2 options: 1 Couple (or link? - I am translating from Dutch) and 2 Validate
When I use option one I get what you see in Image 1 - which resembles what I see in the Acronis help files (Image2)

I haven't tried this because I am afraid to but what do you think?

 Danielle, the right-click options (in English) are Mount and Validate, where the Mount option will give you a Windows drive letter for each partition shown in the backup image file, and thus allow you to review the contents and to use Copy & Paste if needed.

Although this looks similar to the Help panels for a Recovery action, the key difference here is that you cannot recover a whole drive by using the Mount option - Recovery has to be performed either from the ATI GUI Recovery panel in Windows or by using the Acronis Rescue Media.

At the start of this Thread I discovered that I was backing up not only my C partition but also a lot of other partitions.
One of which is rather big (13,5GB). At that point I was afraid that if I restored these images I would restore these partitions to the C partition. I know now that Acronis will not do this but will restore the different partitions to their own partition. But it does take up much more Backup space.

You say that this laptop has only been in use since November, so assuming that it was new at that date, the 13.5GB factory recovery partition should be an upto date image of the Windows 10 OS that was supplied with the laptop, rather than being an older version of Windows.

Personally, I would recommend keeping all the extra partitions in your backup image - their total size is only around 15GB which in today's terms is small, compared to the size of backup drives and the cost of storage.

Acronis is reasonably intelligent in being able to recognise these hidden / system partitions and handling them correctly when doing any disk recovery, and keeping even the large factory partition can be beneficial should you want to reset the laptop back to its initial state (as it arrived to you) - perhaps when wanting to upgrade / trade in the laptop / sell it on as a working machine but with none of your data present.

Hi @ Bouteille Danielle ,

When you configured your Backup Image to be created and you go went with the Default Filename, it makes it hard to tell exactly what the image contains.

When you configured your Backup Image to be created, you went with the Default Choices the Program makes for you, instead of seeking to see what is checked.

You also  neglected to inform us, how your system is set up? I am referring to using MBR formatting or using GPT Formatting. ( https://www.howtogeek.com/193669/whats-the-difference-between-gpt-and-m… )

GPT formatting is used for Secure Boot. This type of formatting adds hidden partitions to the Hard Drive. Acronis includes these hidden partitions when creating Disk / Partition images when you are using Secure Boot or GPT Formatting.

I use MBR Formatting instead of GPT Formatting. I am use to it.

One of your attachments, shows EFI partition, indicating Secure Boot is being used.

Your older attachments do show. MBR partitions as well. That's why went into details.

Thx Steve.

So luckily I did not try the Mount.

What you say about backing up the whole disk as opposed to only C partition:
Sorry I am a bit stubborn. It takes space and it also takes more time to backup/Restore.
As I work : On one of my external disks I will make complete backups. On all others not. So if I ever need the rescue partition I can still get it from that one external disk. That would be OK I guess.

I will now post the suggestion to show all partitions by default.

This caused all my problems and has made you loose lots of time helping me out.

Thank you!!

@ TheCreator.

I did not see your post before

When you configured your Backup Image to be created and you go went with the Default Filename, it makes it hard to tell exactly what the image contains.

What do you mean by this?
When I started using the 2019 here the backup was named after the SSD disk. There is the possibility to add a description (I discovered that - although again - as said in previous posts it is not as visible as in 2014) but I cannot find that description. On image 2 you see backups made with 2014 and 2019.
I name my backups "Image n" where the n is the number of the backup that I also find in my Log of changes made on the computer.
Later I discovered you can change the name and I did. I made different backup names depending on destination.

When you configured your Backup Image to be created, you went with the Default Choices the Program makes for you, instead of seeking to see what is checked.

Let me explain why:

I started a backup.In the next step I saw both disks (1 and 2) Disk 1 is my data disk and I saw the partitions there. Disk 2 is my SSD disk and there I saw only C (with a check box) I did not see the option to show all partitions on the bottom. Maybe that part of the screen was not showing - I often open different screens together - see image 1.
Also : partitions on Disk 1 are showing !!!????
And : as I said at the start - I have been using different Acronis versions since some 12 years at least. You said in a previous post one should read how to use a program before using it. If you have used a program for years why should you? I have checked again version 2014 - you clearly see all partitions. You do not need to change an option. Same for previous versions.

You also  neglected to inform us, how your system is set up? I am referring to using MBR formatting or using GPT Formatting. ( https://www.howtogeek.com/193669/whats-the-difference-between-gpt-and-m… )

GPT formatting is used for Secure Boot. This type of formatting adds hidden partitions to the Hard Drive. Acronis includes these hidden partitions when creating Disk / Partition images when you are using Secure Boot or GPT Formatting.

Oh boy. Never knew that.
With my previous computers I had only one hard disk and partitioned this (but do not know with which formatting. Now I bought a Dell laptop that came with an SSD disk with C and a HDD disk. Windows10 put all my data in OneDrive which was also on C. I moved my data and OneDrive to my HDD disk and partitioned that using Easus partition manager. I can't tell you about MBR or GPT but I think this is not important as I did not partition Disk 2 (with C).

One of your attachments, shows EFI partition, indicating Secure Boot is being used.
Your older attachments do show. MBR partitions as well. That's why went into details.

Could you tell me in which posts thes attachments are?

To tell you the truth I only now discovered all these partitions on C. They are rather small except for the "Image" of some 13gb that - according to Steve- would be the image of my system when I started.

And finally let me tackle this BIG Issue:

Due to the fact that I changed the choises of my Backups showing on the left side I now cannot reach my old images anymore.

I tested this in Acronus 2014:

I deleted a backup from the list (only delete it in the list - don't delete backup). I then used the tab "add backup and added this backup to the list. This is perfectly feasible!!!!.

It becomes even crazier.

At this moment I have external disk B attached that has 4 backups made with Acronis 2019
I had attached disk F yesterday to make a backup but have disconnected that disk.

On Image 2 of previous post you can see the 4 Acronis images that are on the B disk. Now look at Image 2.
The list of backups shows (under "other") 2 backups from the F disk made with Acronis 2014. These are images of my old PC

And look at Image 3 - Acronis accepts to restore this Image to my new laptop !!!!!!!!!???????????????????

And here we go again.

I am testing Acronis because this is just too important. I need to be sure that all the system Images I make will always be accessible.

At one point here in the posts before Steve showed me a drop down menu were you could see the older Images made.

So what I did now:

I created a Backup named Full Only C on F Silver with only the C partition checked.
I made an image yesterday. It was there today - sadly I did not make a screenshot .
Today I used the same Backup without changing anything. I ran it and expected to find both backups in the dropdown menu when opting for restore.

Not so.

More even (it gets worse and worse) on my destination disk F only todays backup remains
Note : I had already made a first backup on this disk 2 days previous and that backup was gone when I made the second backup but at that point I thought maybe I had deleted it.
On the image here you see that there is a b3 in the file.
So the first was b1, the second b2 but the files were overwritten anyway!!!

Danielle, what do you have for your automatic cleanup settings and the other settings on your Backup Scheme settings page in the ATI GUI.

I would recommend using the MVP Log Viewer tool (link in my signature) to check what your backup log(s) say as this should show why any older backup files are being deleted?

Bouteille Danielle wrote:

@ TheCreator.

I did not see your post before

 

When you configured your Backup Image to be created and you go went with the Default Filename, it makes it hard to tell exactly what the image contains.

What do you mean by this?
When I started using the 2019 here the backup was named after the SSD disk. There is the possibility to add a description (I discovered that - although again - as said in previous posts it is not as visible as in 2014) but I cannot find that description. On image 2 you see backups made with 2014 and 2019.
I name my backups "Image n" where the n is the number of the backup that I also find in my Log of changes made on the computer.
Later I discovered you can change the name and I did. I made different backup names depending on destination.

 

When you configured your Backup Image to be created, you went with the Default Choices the Program makes for you, instead of seeking to see what is checked.

Let me explain why:

I started a backup.In the next step I saw both disks (1 and 2) Disk 1 is my data disk and I saw the partitions there. Disk 2 is my SSD disk and there I saw only C (with a check box) I did not see the option to show all partitions on the bottom. Maybe that part of the screen was not showing - I often open different screens together - see image 1.

• A Solid State Disk Drive has hidden partition on the Hard Drive, which Windows normally hides from sight.
• So, if that Solid State Disk Drive fails / crashes, no longer works and you replace the Solid State Disk Drive with a New Replacement and you go to Restore to the Replacement your Acronis Image, if just restoring C: partition, it may not start up or boot up the computer.
• What I would do, would be to install Windows 10 onto the new Solid State Disk Drive, then restore the Image to the New Solid State Disk Drive.

 

Also : partitions on Disk 1 are showing !!!????
And : as I said at the start - I have been using different Acronis versions since some 12 years at least. You said in a previous post one should read how to use a program before using it. If you have used a program for years why should you? I have checked again version 2014 - you clearly see all partitions. You do not need to change an option. Same for previous versions.

You also  neglected to inform us, how your system is set up? I am referring to using MBR formatting or using GPT Formatting. ( https://www.howtogeek.com/193669/whats-the-difference-between-gpt-and-m… )

GPT formatting is used for Secure Boot. This type of formatting adds hidden partitions to the Hard Drive. Acronis includes these hidden partitions when creating Disk / Partition images when you are using Secure Boot or GPT Formatting.

Oh boy. Never knew that.
With my previous computers I had only one hard disk and partitioned this (but do not know with which formatting. Now I bought a Dell laptop that came with an SSD disk with C and a HDD disk. Windows10 put all my data in OneDrive which was also on C. I moved my data and OneDrive to my HDD disk and partitioned that using Easus partition manager. I can't tell you about MBR or GPT but I think this is not important as I did not partition Disk 2 (with C).

 

One of your attachments, shows EFI partition, indicating Secure Boot is being used.
Your older attachments do show. MBR partitions as well. That's why went into details.

Could you tell me in which posts thes attachments are?

Fri, 02/22/2019 - 10:54

To tell you the truth I only now discovered all these partitions on C. They are rather small except for the "Image" of some 13gb that - according to Steve- would be the image of my system when I started.

And finally let me tackle this BIG Issue:

Due to the fact that I changed the choises of my Backups showing on the left side I now cannot reach my old images anymore.

I tested this in Acronus 2014:

I deleted a backup from the list (only delete it in the list - don't delete backup). I then used the tab "add backup and added this backup to the list. This is perfectly feasible!!!!.

• Yes it is.
• Note: If you restore an Acronis operating system Image, changes made to Acronis, won't be seen in the new Image and a lot of the Images made, will need to be added back into Acronis.
• Note 2: If you go to reinstall Acronis True Image from scratch, Images found by Acronis, will have a Blank Activity Screen. In order to see the comments you added for those images, you need to Add Existing Backup, manually.
• That's why I include the Windows 10 Build number to the Filename. Ex:  Win10-Work02132019BU-Build 17763.316
• Win10-Work is the partition name. 02132019BU is the Date the Backup was made.
• -Build 17763.316 is the Windows 10 Build included in the Backup.

You mentioned that you have lost some images created. This is normal in the Acronis Secure Zone. Acronis will automatically delete / erase the older Backups made to make room for New Images.

I attached screenshots of what mine looks like.

 

Danielle, what do you have for your automatic cleanup settings and the other settings on your Backup Scheme settings page in the ATI GUI.

Where do I look for that?

Whilst searching for it I discovered the list of backups that I made and that are gone - see image 1

I find lots of logs in C:\Program data Acronis. Will now try the MVP Log viewer tool but what logs should I look at???

see image 2

Steve,

I have lots of logs because I am opening Acronis all the time to look at things I think.
I know at what time exactly I made the last backup.

And indeed in the log I see the previous backup is deleted - but I do not know why:

25/02/2019 14:12:42: 00 15992 I00000000: -----
25/02/2019 14:12:42: 00 15992 I00000000: ATI Demon started. Version: 23.4.1.14690.
25/02/2019 14:12:42: 00 15992 I00640000: Back-up maken van attributen reservekopie: format tib; need_reserve_backup_copy false;
25/02/2019 14:12:42: 00 15992 I00640002: Bewerking Full Only C op F silver is handmatig gestart.
25/02/2019 14:12:45: 00 15992 I00640000: Back-up maken van attributen reservekopie: format tib; need_reserve_backup_copy false;
25/02/2019 14:12:45: 00 15992 I013C0000: Bewerking: Back-up
25/02/2019 14:12:45: 00 15992 I0064000B: Prioriteit gewijzigd in Laag.
25/02/2019 14:12:45: 00 15992 I000B03F0: Back-uparchief maken Van: OS (C:) Naar bestand: F:\Acronis Images Win10\Full Only C op F silver.tib Compressie: Normaal Uitsluiten: Bestanden die aan masker voldoen Overeenkomstig criterium: hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\d-b\AppData\Local\Temp, C:\Users\d-b\AppData\Local\Microsoft\Windows\INetCache, C:\Users\d-b\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\d-b\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\d-b\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\d-b\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\d-b\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\WINDOWS\CSC
25/02/2019 14:12:45: 00 15992 I000101F8: Geplande bewerking 173 gestart: 'Image maken van partitie'.
25/02/2019 14:13:34: 00 17256 I00640000: Volledige versie schrijven naar bestand: Full Only C op F silver_full_b3_s1_v1.tib
25/02/2019 14:20:54: 00 15992 I000101F8: Geplande bewerking 173 gestart: 'Image maken van partitie'.
25/02/2019 14:20:54: 00 15992 I000B0000: Back-upbestand met pad F:\Acronis Images Win10\Full Only C op F silver_full_b2_s1_v1.tib wordt verwijderd.
25/02/2019 14:20:54: 00 15992 I00640000: De volgende back-ups zijn gemaakt: F:\Acronis Images Win10\Full Only C op F silver_full_b3_s1_v1.tib
25/02/2019 14:20:54: 00 15992 I000B0402: Back-uparchief valideren Locatie: F:\Acronis Images Win10\Full Only C op F silver_full_b3_s1_v1.tib
25/02/2019 14:20:54: 00 15992 I000101F8: Geplande bewerking 4 gestart: 'Back-uparchief valideren'.
25/02/2019 14:32:56: 00 15992 I013C0006: Bewerking is geslaagd.

Start: 25/02/2019 14:12:42
Stop: 25/02/2019 14:32:56
Total Time: 00:20:14

Same in the previous Backup:

24/02/2019 20:43:46: 00 584 I00000000: -----
24/02/2019 20:43:46: 00 584 I00000000: ATI Demon started. Version: 23.4.1.14690.
24/02/2019 20:43:46: 00 584 I00640000: Back-up maken van attributen reservekopie: format tib; need_reserve_backup_copy false;
24/02/2019 20:43:46: 00 584 I00640002: Bewerking Full Only C op F silver is handmatig gestart.
24/02/2019 20:43:49: 00 584 I00640000: Back-up maken van attributen reservekopie: format tib; need_reserve_backup_copy false;
24/02/2019 20:43:49: 00 584 I013C0000: Bewerking: Back-up
24/02/2019 20:43:49: 00 584 I0064000B: Prioriteit gewijzigd in Laag.
24/02/2019 20:43:49: 00 584 I000B03F0: Back-uparchief maken Van: OS (C:) Naar bestand: F:\Acronis Images Win10\Full Only C op F silver.tib Compressie: Normaal Uitsluiten: Bestanden die aan masker voldoen Overeenkomstig criterium: hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\d-b\AppData\Local\Temp, C:\Users\d-b\AppData\Local\Microsoft\Windows\INetCache, C:\Users\d-b\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\d-b\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\d-b\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\d-b\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\d-b\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\WINDOWS\CSC
24/02/2019 20:43:49: 00 584 I000101F8: Geplande bewerking 173 gestart: 'Image maken van partitie'.
24/02/2019 20:44:41: 00 13352 I00640000: Volledige versie schrijven naar bestand: Full Only C op F silver_full_b2_s1_v1.tib
24/02/2019 20:51:49: 00 584 I000101F8: Geplande bewerking 173 gestart: 'Image maken van partitie'.
24/02/2019 20:51:49: 00 584 I000B0000: Back-upbestand met pad F:\Acronis Images Win10\Full Backup C op F silver - Image12_full_b1_s1_v1.tib wordt verwijderd.
24/02/2019 20:51:49: 00 584 I00640000: De volgende back-ups zijn gemaakt: F:\Acronis Images Win10\Full Only C op F silver_full_b2_s1_v1.tib
24/02/2019 20:51:49: 00 584 I000B0402: Back-uparchief valideren Locatie: F:\Acronis Images Win10\Full Only C op F silver_full_b2_s1_v1.tib
24/02/2019 20:51:49: 00 584 I000101F8: Geplande bewerking 4 gestart: 'Back-uparchief valideren'.
24/02/2019 20:59:57: 00 584 I013C0006: Bewerking is geslaagd.

Start: 24/02/2019 20:43:46
Stop: 24/02/2019 20:59:57
Total Time: 00:16:11

The automatic cleanup options are shown as "Old version cleanup rules:" (English) where in the above I am keeping just 2 backup version chains with a Full plus 5 Incremental backup files.

For the MVP Log Viewer, the default view that the tool opens to is for the Backup task logs and will show the log for the latest task run.

OK Steve - you nailed it.

It seems I have used the setting "Single version" and yes the screen tells you that it will delete previous backups but I have a tendancy to read diagonally.

I cannot understand why I did not make this error previously because I do have disks where several backups have been made (but I cannot access them)

Thx a lot for solving this.

This is why it is so important for me to be able to create one Backup per destination disk that I can re-use every time I backup on that disk. It is too risky to make mistakes if you have to create a new backup every time.

I am still trying to access existing files - did you read what I just discovered - that I can access images made by Acronis 2014 (images of my old pc) - but cannot access files made in the last months.

Could something about this be found in logs???

@The Creator:

I have used Acronis since very long and have had severall issues where I had to restore because Windows wouldn't start anymore. I do not think I need to backup the whole SSD disk with hidden partitions every time because there are other ways:
- I have already Completely erased my C partition with the recovery - then installed windows again - probably installed Acronis again and then installed an image made before reasing C
- I have a Windows rescue USB
- I have an Acronis rescue USB and  will also keep some backups of the Full disk so that I can first return to that Backup with Acronis and then to the latest with only C.

The  issue of the images being lost is solved (see previous post). I do not use Acronis secure Zone exactly because you have no say over which backups should be kept.

My only remaining issue now is that I would like to access backups that I made in the last month and for some reason can't. You say I it should be possible.
Steve told me it would be possible using the Acronis rescue USB. But why can I access backups from another pc made with another version of Acronis?????

I am now trying one last thing:

On my internal Backup location I see that the name of the last backup is different from the others.
I can only access the last backup.

I have created a new backup with the same name as the unaccessible ones and it is running now.

I wonder if this will let me access the others. I had b1,b2 and b4 and now it is adding b3

Note : as I created this backup the setting that was proposed was not "single version" but the one that is OK!?
 

I will repeat again that with Acronis 2014 I was able to delete a backup from the backup list (using the option - delete from the list only) and then add this backup again.

Why doesn't this work in Acronis 2019???

If you would bear with me I would retest that (and look at the log files).

That will be for tomorrow.

Hi @ Bouteille Danielle ,

I have been answering / posting from the viewpoint of a Desktop Computer where I have 3 Hard Drives installed, partitioned.

It is only possible in a Dual-boot / Multiple-Boot scenario.

Each operating system has access to my Emails, Favorites and Documents. Each Hard Drive has its own Boot. I just use the Boot Manager from Computer BIOS to select switch Hard Drive to boot to.

I do have another Desktop Computer located in another room, but I can't access that Computer's Acronis Images from this Desktop Computer.

Steve told me it would be possible using the Acronis rescue USB. But why can I access backups from another pc made with another version of Acronis?????

I have just accessed an Acronis Image made with Acronis True Image 2012 using Acronis True Image 2019.

It did not work. The new backup is the only one showing.

At about 20:12 I tried to add an existing backup and selected one of the backups on I.

No new backup was created but the Backup on Y was highlighted (same happened before!!!!)

See image

I also looked at logs.

I see only logs of successful backup but then maybe the logs for creating a new backup from an existing one are somewhere else?

The Creator.

As said - I can also access images made with an old Acronis version but I cannot access images made with 2019.

I have just tried another thing and it didn't work.

 Will now stop pc - goodnight (or is it goodmorning for you) and thanks for trying to help

Danielle, sorry but switching between multiple difference backup locations and tasks is just making it much harder for us to understand what is happening here.

I would like to suggest that you need to keep this as simple as possible.

Pick one backup task, with just one backup location.
Provide screen images of the settings for that one backup task so that we can understand what these are.
Provide screen images of the files created by this one task on your backup drive.
In all of the above, please ensure that your backup task name is unique and is not one that has been used previously if possible.

Sorry Steve, I know it is complicated.

First of all let me say that you have helped me very much.
I am now fairly sure that my future Images will be Ok and accessible.
What I plan to do is create new backups for every one of my backup locations taking care of not making my previous mistakes.
For one disk this will be a complete backup including all partitions on Disk 2.
For the other disks it will be a backup of only C.
I then will use these backups every time I backup to the corresponding disk.

Also - you have given me a solution to reach the unaccessible images (use the rescue USB) - I haven't tested that yet.

Because I discovered on my old PC that I can add backups in Acronis 2014 without using rescue USB AND because there is an option in Acronis 2019 to add a backup I am now trying to make this work.Look at Image 1.

When I push the "add" button nothing happens.

I saw that selecting the backup in the right window did not add the backup path after I:\Images so I also tried adding : Full Backup C op I_full_b1_s1_v1.tib

Still nothing

I have been searching all the logs with the program you gave me and see only a log dated today in snap API.

I will retry adding a backup tomorrow and see if I get a log here again.

Could anybody test the add Backup function?

I saw that selecting the backup in the right window did not add the backup path after I:\Images so I also tried adding : Full Backup C op I_full_b1_s1_v1.tib

Danielle, your screen image would suggest that you have already added this backup so it will not be added again!

You already have Full Backup C op I in the task list located in I:\Images\

Yes I have
I tried this yesterday - I posted about it :

I am now trying one last thing:

On my internal Backup location I see that the name of the last backup is different from the others.
I can only access the last backup.

I have created a new backup with the same name as the unaccessible ones and it is running now.

I wonder if this will let me access the others. I had b1,b2 and b4 and now it is adding b3

Note : as I created this backup the setting that was proposed was not "single version" but the one that is OK!?

I add the screenshot of all my backups on I (image 1)
The Image made on 24/1 was accessible but none of the others showed in the drop down menu.
I notice that the name of this backup was different so I created a new backup with the name Full Backup C and created a backup. I was hoping I now could reach the others in the dropdown menu but I couldn't.

I have 3 backups on another location of which none can be reached and for which no backuptask in the list.

Shall I try with one of these?

Tried it - does not work either

I thought I had posted this:

I see entries in the Snap Api logs around the time I am truing to add backups.
But there is a lot of info today. I just copied a part that speaks of volume B where I tried to access the last image:

26/02/2019 11:59:55: [SnapAPI][T] Volume 0733E1C0: Information:
Id: 10
Device: \Device\HarddiskVolume9
Name: \\?\Volume{52978a2d-9b26-4f88-866e-a07b33caca28}\
Size: 28393472:512
Flags: 0x5 [ ForceDismount BIOS ]
Partition style: 1 (GPT)
GPT id: {52978A2D-9B26-4F88-866E-A07B33CACA28}
Type: {DE94BBA4-06D1-4D40-A16A-BFD50179D6AC}
Attributes: 0x0 [ ]
Name: ''
26/02/2019 11:59:55: [SnapAPI][T] Timing sbGetVolumeInfo: 1 ms
26/02/2019 11:59:55: [SnapAPI][T] Volume 0733E0A0: Information:
Id: 1
Device: \Device\HarddiskVolume10
Name: \\?\Volume{6e5c4b33-7875-4abd-ace0-f622485698be}\
Size: 2379776:512
Flags: 0x5 [ ForceDismount BIOS ]
Partition style: 1 (GPT)
GPT id: {6E5C4B33-7875-4ABD-ACE0-F622485698BE}
Type: {DE94BBA4-06D1-4D40-A16A-BFD50179D6AC}
Attributes: 0x0 [ ]
Name: ''

26/02/2019 11:59:55: [SnapAPI][T] Volume 0733E7C0: Information:
Id: 18
Device: \Device\HarddiskVolume22
Name: \\?\Volume{c6d3909a-0000-0000-0000-100000000000}\ (B:)
Size: 976705536:512
Flags: 0x1 [ ForceDismount ]
Partition style: 0 (MBR)
26/02/2019 11:59:55: [SnapAPI][T] Timing sbGetVolumeInfo: 1 ms
26/02/2019 11:59:55: [SnapAPI][T] CloseHandle 0733DE60 status=0x0
26/02/2019 11:59:55: [SnapAPI][T] CloseHandle 0733DEC0 status=0x0
26/02/2019 11:59:55: [SnapAPI][T] CloseHandle 0733E160 status=0x0
26/02/2019 11:59:55: [SnapAPI][T] CloseHandle 05E2CA40 status=0x0
26/02/2019 11:59:55: [SnapAPI][T] CloseHandle 0733E100 status=0x0
26/02/2019 11:59:55: [SnapAPI][T] CloseHandle 0733E820 status=0x0
26/02/2019 11:59:55: [SnapAPI][T] CloseHandle 0733E700 status=0x0
26/02/2019 11:59:55: [SnapAPI][T] CloseHandle 0733E1C0 status=0x0
26/02/2019 11:59:55: [SnapAPI][T] CloseHandle 0733E0A0 status=0x0
26/02/2019 11:59:55: [SnapAPI][T] CloseHandle 05E2CB80 status=0x0
26/02/2019 11:59:55: [SnapAPI][T] CloseHandle 0733E7C0 status=0x0
26/02/2019 11:59:55: [SnapAPI][T] CloseHandle 05E2D440 status=0x0
26/02/2019 11:59:55: [SnapAPI][T] Timing sbClose: 1 ms
26/02/2019 11:59:55: [SnapAPI][T] Deinitializing
26/02/2019 11:59:55: [SnapAPI][T] Notify thread exit
26/02/2019 11:59:55: [SnapAPI][T] Control device handle 8044 has been closed
26/02/2019 11:59:55: [SnapAPI][T] DoneLib status=0x0
26/02/2019 11:59:55: [SnapAPI][T] Timing sbDoneLib: 2 ms

But there is loads of information in this log so:
What I will do is let it rest for today and try again tomorrow - doing nothing else in Acronis.

Will then look at the Snap Api log again.

I am starting to wonder:
I use Acronis 2014 on my Windows7 pc but I also installed it on my brothers laptop running Windows 10.

There I had an issue not being able to access an image from an external disk and I had to change something in the Boot manager (change UEFI secure boot to Lagacy secure boot off -----> I am getting this from the log I made about his computer)

Danielle, please ignore any of the other logs, including those for the Snap API, as these are not relevant to this topic.

Really the core issue here is one of confusion caused by having too many backups all using the same or very similar names.

This is shown very clearly in your screen image of your Full Backup C image files where you are mixing backup files from different iterations of this task, so you have, in date order:

Full Backup C_full_b4_s1_v1.tib dated 12/10/2018
Full Backup C_full_b1_s1_v1.tib dated 13/10/2018
Full Backup C_full_b2_s1_v1.tib dated   6/12/2018
Full Backup C_full_b3_s1_v1.tib dated 25/02/2019

This shows that this task "Full Backup C" was reset at some time after the b4 file was created and thus a fresh clean start was made by the b1 file created the next day.

You should be still able to use the b4 file for recovery by using the Acronis Rescue Media but if you try to add this existing file to the ATI GUI, then it does not match the later sequence of files that were all created after that file.

Probably the best way forward for this confused state would be to clean up all your current backup tasks by remove each in turn from the ATI GUI.  Note: you can leave the backup files on your different drives as a precaution against any need arising for them until you have fresh backups made.

After clearing the GUI of all these tasks, then create your new first task of the full OS drive and all its partitions, ensuring that you use a unique new task name, and save this to a new folder on your chosen backup drive.

Check that all is good for the new backup and set any schedule if needed, then do the same for the next backup task.and drive combination.
 

Hi Steve,

I just tested something:
I have set Acronis to give the possibility to start before starting Windows. You have a name for this that I do not remember.

So I restarted the laptop and Pushed the F11 tab.

Acronis started and all the backups  are accessible.

So now that I am sure of that I will do as you suggest - clean up all the Backups and create a set of new Backups that I will use without changing whatever.

Thank you for staying with me all the way.

I do not need to mark this thread as "solved" I think.
I started it because I find the 2019 Acronis much more complicated than previous versions - at least for making images - and I am still convinced of this ;)

BTW : Your signature contains a lot of useful information!!!!

I just discovered one of the reasons I find Acronis 2019 confusing:

After this whole discussion on making Images I had no more problems with the making of images.

Today I wanted to return to an older image on external disc B. I have made separate Backups for my different external disks. So I selected the one for the B disc and opted for 'Restore'. I could opt between different backups. But then I got confused.

Look at Steve's second picture in post 25 (attached a copy)
The title on the left says 'Backup' - in English this can mean "make a Backup" or indicate a Backup file. The latter is the case here.

However in the Dutch translation the titel on the left says 'Make a Backup" and this should be "Backup" .
I do translations to Dutch for Comodo and know how this happens. You get the English program to be translated. You have to translate the word "Backup" but do not know the context so you do not know if it is the Noun or the Verb.
At that point you should ask for the context but it seems this was not done here.

Better would be in English and Dutch to use "Selected Backup"

Danielle, the use of the word 'Backup' has to be taken in the context that it is used, so in the screen image, the user is looking at the Recovery panel, so the word Backup in this context does refer to the Backup file or image that the panel is displaying the contents of for the user to select from.

Yes Steve but in Dutch you see "Make a Backup" and that is very confusing!

Sorry that I missed the change in meaning with translation - I would suggest using the Feedback tool in the ATI GUI to pass on your concerns to Acronis.  I would hope that they would appreciate the feedback as helping to make their application more understandable when translated to other languages!

Done!