Installation Problem After Manual Uninstall Of TI 2011

Andy,

1. What do you mean by the boot utility? Did you enable a Secure Zone or the ASRM?

2. Several things to try:
a) Ensure your temporary folder is empty. You didn't mention which OS you are using, so in XP you will find it at C:\documents and settings\your_user_name\Local Settings\Temp and for Vista/W7 c:\users\your_user_name\appdata\local\temp
You will need to have hidden files and folders as well as system files viewing enabled.

b) See one of my other posts, which contains a bat file and instructions for installing 2010 or 2011 with logging enabled. Remove any email address and serial numbers )but leave the entries commands in the file) and post the log here.

Hi, Colin...

1) What I mean by boot utility (perhaps I didn't word it correctly) is that even with TI 2011 manually uninstalled, as far as I could see, the next time I rebooted my PC, it was booting with the TI 2011 recovery facility, as if I just did a restore. I don't even know how this came up since I can find no remnants of TI 2011 on my system! I did NOT enable a Secure Zone OR the ASRM, so this is confusing to me. All I wanted to do is to reinstall TI 2011 - and then those "installation errors".

BTW, I am running Windows 7 Home Premium 64-bit - all up-to-date.

2) a) I deleted everything I could out of the TEMP folder - a few things it wouldn't let me do because "in use". Hidden files were visible. Tried to install again - same issue.

b) You have a lot of posts! Is it a post you created under TI items - or is it a post you commented on? Do you recall? I really want to enable logging and post it here, as you mentioned. Help direct me to where that post of yours might be. :-)

Thanks, Colin! This is driving me nuts and I really want to get this issue resolved.

Andy

I found some information on what to do to create a log for the installation failure. I believe this is the log in question:

== Verbose logging started: 9/11/2010 12:00:57 Build type: SHIP UNICODE 5.00.7600.00 Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (88:00) [12:00:57:629]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (88:00) [12:00:57:630]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (88:30) [12:00:57:642]: Resetting cached policy values
MSI (c) (88:30) [12:00:57:642]: Machine policy value 'Debug' is 0
MSI (c) (88:30) [12:00:57:642]: ******* RunEngine:
******* Product: AcronisTrueImage.msi
******* Action:
******* CommandLine: **********
MSI (c) (88:30) [12:00:57:643]: Note: 1: 2203 2: AcronisTrueImage.msi 3: -2147287038
MSI (c) (88:30) [12:00:57:643]: MainEngineThread is returning 2
=== Verbose logging stopped: 9/11/2010 12:00:57 ===

It's not telling me anything that I can see clearly.

How about you - or ACRONIS SUPPORT?

Thanks...

Andy

Andy,
Use one your backups created with 2010 to restore your system back to what it was at time of the backup creation. Be sure and save any personal files not included in the backup being restored.

Doing the above, you will have a system without 2011 ever touching.

Depending upon their hardware combination and configurations, some have issues with install and/or uninstalls while others do not. It is always prudent to have a backup of your system before you make any changes to your system. Doing so gives you some security should issues arise.

Hi, Grover...

Thanks for the info. And this would be perfect, IF I still had any TI backups - which I don't. And since I was trialing TI 2011, I can't even install it to get the serial number that I would need to give to support for assistance. That said, I hope someone from Acronis support sees this - and if anybody has any other suggestions how to fix this install, save Grover's restore suggestion (which I can't do), I'd appreciate it.

Thanks...

Andy

If you registered your software in the past, that information is available to you via your registration logon on the main site

http://www.acronis.com/homecomputing/my/updates/

Andy Cooper wrote:

1) What I mean by boot utility (perhaps I didn't word it correctly) is that even with TI 2011 manually uninstalled, as far as I could see, the next time I rebooted my PC, it was booting with the TI 2011 recovery facility, as if I just did a restore.

Stupid question, the rescue CD wasn't in the tray when rebooting?

You have a lot of posts!

I couldn't remember it myself, so I thought I'd pass the buck :) anyhow seems like you've found what I was talking about, but just for reference to others this was the post.

That installer log isn't showing what it should, it is normally at least 1MB in size. Someone else had this problem earlier (and finding that post is going to take ages), no matter what he did, the installer log only contained the entries you showed, I think in the end he was waiting on Acronis to give him a hand, and he hasn't posted back here as far as I recall.

Some thoughts on what is causing your MSI installer to not be installing anything, however they seem to me to be unlikely.

1. Your Windows MSI installer is not the latest version - seems unlikely as W7 comes with it.

2. Your VCC80.dll file is corrupt or missing - unlikely as normally the installer squawks when this is the case.

Couple random thoughts.
1. Why not visit Microsoft and download the latest MSI installer--assuming there is one available.
2. Can a new VCC80.dll be extracted or scan/verified as to its quality.
3. Assuming your Windows has registry backups, why not restore the registry back to prior to the 2011 trial install. Then use the 2010 download and use the installation program to do a repair of your TI install. That may give you a working 2010 version and you will need you may or may not need your serial number as it will already be in the registry.
4. The problem with doing this is that any program which you have installed during or after the trial test will have to be re-installed.
5. There have been recent postings of anti-virus and mal-ware detection programs interfering with TI program installs. If you try the above, be sure and disable this type software before performing a repair of the 2010 installation.

Guys...

I really appreciate the comments and advice. I even had Acronis support come on remotely, but so far, that haven't been able to fix it, either. I think what might be going on is a little more severe - really not related to Acronis - as in the middle of all of this, to get SOME kind of backup working, I made the mistake of enabling Windows Backup for the first time. It sucks BIG TIME - and to make a long story short, even though it is not backing up my PC anymore, Windows Action Center (complete with a backup icon in the system tray) tells me that a "backup is in progress", though it's not - and there is NO WAY / NO OPTIONS to abort this / fix this that I know of. I even have Windows Backup service disabled, and it still appears.

What this is suggesting to me, between the Acronis install issues and the Windows Backup issue, is that something (registry, perhaps) is corrupted on my PC. I will try to restore a registry backup, but I have a sinking feeling that I may have to reinstall Windows 7 and reinstall all of my programs and data - a MAJOR hassle, to say the least. I feel that if I have these problems, unless I fix them, more issues are bound to surface.

So, let's see what the registry backup does, if anything. If nothing, it might be time to strongly consider "rebuilding my OS" - probably take me three days or so. SH*T.

Thanks for all your help, though - really appreciate the time and suggestions.

Andy

Botched installation repair.
ATIH 2011_6597 Upgrade installation (as administrator) over ATIH 2010 on XP Sp3 froze after more than half an hour of
seemingly very intensive work (3 full advance bars). Had to reboot computer.
Tried to re-install, Repair, Remove using Windows Installer several times.
Each time get error: "The installation was interrupted before AITH 2011 could be installed. You need to restart the installer
to try again".
I need to uninstall and then re-install AITH 2011.
Innovative Uninstaller did the job but listed a couple of hundred (!) leftover items for manual handling, which I was not
confident enough to try.
The last resort to try is a couple of weeks old System Restore.
I'd appreciate any help and thank you in advance.

Hi, Micmaq...

Thinking back to what I did to fix this was the following...

I downloaded and installed a trial of REVO UNINSTALLER PRO to uninstall ALL REMNANTS of AITH 2011 - including, especially, the registry keys. Once I did that, I was able to reinstall AITH 2011 with no problems. Try this and report back.

Andy

Hello MicMaq and Andy!

Thank you for your comments! Andy, thank you for your help.

MicMaq, Andy is right, I just wanted to add, that in case the issue remain, we will need MSI (Installation) log, and Windows Information File from the problem machine.

This diagnostic data will shed the light to the situation. Please send it to me via Private message - this will speed up the process of investigation.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Thank you Andy and Yana for prompt response and offered solution.
However....
The Revo Uninstaller Pro is not necessarily better than reputable Advanced Uninstaller Pro 10.1 from Innovative
Solutions, which I've used (I am not working for them).
It did a decent job, but listed well over 100 leftover items to check mark for deletion. I looked at those files and keys -
some of them are obvious, but other (like shared DLLs) are not.
The problem is also complicated due to upgrade installation over AITH 2010.
Only ATIH programmers know for sure - I'm surprised that software of such complexity doesn't have a removal tool.
Of course, with trial and error one can remove AITH at least to allow re-installation.
I just don't have time right now for experimentation.
I don't think Revo Uninstaller would automatically delete any leftovers (this would be very dangerous), so it boils down to
the same problem.
I hoped for a simpler and obvious solution. If not, it'll have to wait.
Thanks again.
Happy New Year.
MicMaq

Hi, MicMaq...

I hear what you are saying. I'm just telling you what worked for me - no experimentation. I did an advanced scan with REVO...did a SELECT ALL / DELETE ALL, and that allowed me to do a fresh, clean installation of AITH2011 - no problems or repercussions because of some possibly-needed registry key or anything like that.

Well, in any case, do what you will...but I wish you would give this REVO solution a try.

You're welcome - and Happy New Year to you, too!

Andy

Andy,
I would also concur with what you wrote in post #14. I have also used Revo in advanced scan and it has always done its cleanup job for me as well.

What Revo does is to monitor the TI uninstall and then tells you what the uninstall did not take out and gives the user the option to remove the remnants left behind.

Thanks for that, GroverH. You are absolutely right, and I am confident that Revo would do the trick here.

Andy