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2010 to 2011 Home Edition Upgrade Stalls

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Provided link by Acronis support for 2011 Home Edition. Currently have 2010 Home Edition installed. 2011 installation proceeds to a point and then appears to stall. Task manager indicates that installation is running but progress bar does not move.

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Do you get any error messages or does it just hang?

If you click on cancel does it stop cleanly?

Is this a full 2011 installer or an upgrade version?

What firewall do you have running?

Is there an MSI installer log available to look through to see where this might be hanging?

The log will be in your temporary folder, unfortunately you'll have to check the CSLID named folders in Temp with your installation date showing to find it. Depending on what OS you are using will depend on the path to your temp folder, as it is not the temp folder showing under the Windows directory.

It might be simplest to uninstall 2010 and install 2011 after a reboot. If the 2011 is an upgrade version, you will need your 2010 serial number and the new 2011 one to install it.