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UniversalRestore option not available

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Im using ABR 10 Advanced with UR and created a rescue media with UR support. Also there is no UR Option when trying to recover.

ABR 10 12705 is used. I already downloaded the newest bootable media from my account. Also there is really no option for UR.

What am i doing wrong?

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Lutz Juwick wrote:

Im using ABR 10 Advanced with UR and created a rescue media with UR support. Also there is no UR Option when trying to recover.

ABR 10 12705 is used. I already downloaded the newest bootable media from my account. Also there is really no option for UR.

What am i doing wrong?

I need information as soon as possible. PLEASE HELP with a Bootable Media that works.....

Universal Restore option doesn't appear if you are using source backup location as local HDD, secure zone or using Active Restore or PXE. Please make sure none of above is done & let me know. You can also download a bootable media from your account or ask chat support to give you latest kernal bootable media

Problem was an old TIB file from 9.1 Enterprise. Had to recovery it with a old CD on a P4 with IDE drive and then create a new ABR10 backup.
After that it worked fine