Latest version causes constant hard drive access by mms_min.exe and trueimage.exe

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Been fighting this for weeks, support has been horrid to help despite sending tons of information, screen shares etc.. Uninstalled/reinstalled 2-3 times, followed the following steps and reported the following to acronis..

Radio silence for 2 weeks.. then they come back asking for a screen share, which produces nothing but confusion by the support agent.. 2 more weeks of radio silence and i get the "we assume you aren't having this problem anymore email".. responded 5 days ago... radio silence.

Please advise based on the following:

 

1. uninstalled Acronis

2. used the acronis cleanup utility

3. rebooted

4. performed reinstall with the latest version

5. Install wasn't yet completed and immediately all 3 drives were being checked. With procmon I was able to trace it back to mms_mini.exe.

6. Once the install was completed turning off the acronis managed machine service mini stopped the behavior

7. Log titled logs mms_mini.exe.txt.PML uploaded to ftp server that shows the constant queries to each drive.

8. No activity on hard drives at this point 9. started trueimage program, as soon as it started activity immediately began again.

10. Log titled logs trueimage..txt.PML uploaded to ftp server that shows the constant queries to each drive.

11. As soon as I close out trueimage program activity stops

12. screenshot.jpg shows task manager; uploaded to ftp server

 

The activity appears on SSD or HDD; on the SSD its not as much as a hit, but its still ridiculous.

 

Thanks!

Anhang Größe
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Mi, 10/07/2020 - 01:12
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mvp

Todd, this post is in the ATI 2020 Forum, is that the version you are having this issue with? If so, then what build do you have installed, is it #25700 which is the final build for ATI 2020?

If you have ATI 2021 installed, then the latest build is #30480 which has some serious issues related to the new CyberProtect features.

For both 2020 / 2021, I have never come across anyone having issues with the Acronis Managed Machine Mini Service causing high disk usage / access that I can recall seeing, and never had such issues on any of my own PC's, so this is strange to say the least.

For the support case responsiveness, I can only recommend that you ask for the case to be escalated to their expert support team or else to ask for Acronis Management to be involved.

Also, submit Feedback via the tool in ATI to complain about the lack of progress with the support case, giving the case number and name of the person(s) you have been dealing with.  Repeat this daily if necessary!

Please clarify the version being used here, and also what security software you have installed on this system (antivirus / etc).

Mi, 10/07/2020 - 09:41
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Thanks for the reply, my bad.. i am on 2021... i'll post this over here.. Ill try the feedback as well, the response has been horrid.. :(

Mi, 10/07/2020 - 16:36
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