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Cannot get True Image 2021 to work on MacBook Pro

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Hi all, I have been using true image for many years on PC, but I just bought it for my MacBook and I cannot get an image to work at all.  I keep getting an error 0x70021 failed to create volume snapshot before anything can get backed up.  I thought it might be a disk permission problem, but I have the full disk access checked in the system security and privacy tab.  Then I thought perhaps that it was due to the filevault encryption, so I am decrypting my disk (which is taking awhile). Does anyone have any other thoughts?  Here is the error log. thanks in advance.

Anhang Größe
error log.jpg 618.23 KB
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Chris, welcome to these public User Forums.

Caveat: I am a Windows user with no direct experience of using ATI on any Mac.

You may be best served here to raise this issue directly with Acronis support by opening a Support Case with them as described in How to get support?

The alternative, would be to create a new topic in the dedicated Acronis True Image for Mac Forum to see if other Mac users can offer you any help or guidance.