Online backup fails with error codes 0x00980384+0x001703E9

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I've tried several times to do the online backup but it keeps failing saying it cannot open encrypted stream. I've looked for people with similar problem but haven't found any solutions that worked. I'm using True Image Home 2010 plus pack with Windows7 Home Premium 64.

So, 03/07/2010 - 04:35
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Hello David!

Welcome to Acronis Forum and thank you for reporting about the issue!

Unfortunately due to the lack of diagnostic information I cannot be sure in the exact cause of the problem. But according to the information you have kindly specified, I assume there was a connection glitch. In order to localize the issue, please kindly delete online profile for that computer and created a new one. This should resolve the case.

Should the problem persist, we will need some additional information for successful troubleshooting. Could you please kindly speciy us the following? 

  1. Time and date when the error occurred
  2. The operation performed
  3. The amount of data backed up or restored
  4. Acronis System Report

    If for some reason it is not possible to get the report, get the below information:

    Acronis folder from:

    \Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\ (Windows XP)

    or

    \ProgramData\Acronis\TrueImageHome\ (Windows Vista\Windows 7)

    Application and System event logs

Please kindly contact us with the information gathered - it will help us to identify the exact reason of the problem.

Also please note that for immediate ongoing assistance you can always contact support directly.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mi, 03/17/2010 - 16:46
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0x00980384: Cannot open the encrypted stream
ATIH 2010, WIndows XP Prof

Online backups continuously failing due to this error - please help resolve as it looks like others are experiencing the same problem

thx!

Mo, 01/24/2011 - 03:59
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Hello oLt,

Thank you for finding time to post about the issue. I'm very sorry for you've faced this inconvenience.

It is difficult to say exactly what causes this issue, it will require additional investigation. Please accept my sincerest apologies for the inconvenience.

To get this resolved, please contact our Support team with this report.

If you need additional help or have any other questions, please let me know.

Thank you.

Fr, 02/25/2011 - 18:34
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