Edit Authentication Settings requested for all networked systems

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When I try to make the source file for a backup a network drive (mapped to the local system), I get a popup that says "Edit Authentication Settings" and asks for a user name and password. I enter the administrator id for that system and press the "Test Connection" button. I then get an error that it couldn't connect. Note that while this is going on, I have complete RW access to the network drives in an explorer window open at the smae time. There is no access issue as far as windows is concerned.

I have tried this against multiple different systems on my network with the same results. Even against a NAS that has no security on it at all.

After I cancel out, Acronis usually aborts.

This was working fine, but the access issue started around the time of the last update (but I can't state for sure if it was at exactly the same time)

I am using ATI Home 2011 with Plus Pack build 6597

So, 01/16/2011 - 05:19
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Acronis Support:
Like many others, I have a similar issue to:

17025: authentication settings with windows 7 Network.
18060: Edit Authentication Settings requested for all networked systems.

This is a real pain!! I can confirm 100% that I enter the correct Admin user PW to enable access to the shared folder where I wish to put the backup, but every time I enter the correct admin user PW I get the same couldn't connect error message (see attached capture). In my case, I get the Auth window appear twice (first time I enter the details, then second window appears and I enter details again - then it fails) plus a right-hand bracket appears in the File Name field for some unknown reason. Like the user above, I can access all shared folders via Windows Explorer with no problems. It does seem there is something wrong with TrueImage 2011, Windows 7 and the SMB protocol in terms of authentication!!!!

When are you going to respond to these paying customers?

My details:
Windows 7 Ultimate 32-bit
Acronis TI 2011 Plus Pack - Update 1 (Build 6597)

Anhang Größe
55540-93802.jpg 84.11 KB
Mo, 01/24/2011 - 22:01
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Same boat here. I ran Process Monitor to see if that might shed any light and I see that before I get prompted for the credentials, TrueImage.exe tries a CreateFile operation on the share and gets ACCESS DENIED while impersonating the ID on the local machine. After I type in credentials for the remote share and click Connect, I don't see any ACCESS DENIED messages, just these strange entries.

2:24:42.8121951 PM TrueImage.exe 5000 CreateFile \\;RdpDr\;:1\remoteserver\ BAD NETWORK NAME Desired Access: Read Attributes, Disposition: Open, Options: Open For Backup, Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

Mi, 02/23/2011 - 19:44
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I don't want to get anyones hopes up (including mine), but I may have gotten it to work. This really isn't a fix, more of a workaround. I had same username passwords setup on both machines and that kept failing for some reason. I tried the connection using a different username that existed on the remote destination machine and it worked. Seems like TIH 2011 doesn't like same usernames across different machines.

Mi, 02/23/2011 - 21:14
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