Is my drive toast?
I got the Crucial MX500 1TB 3D NAND SATA 2.5 Inch Internal SSD from Amazon. The idea was to clone my 300GB laptop HDD boot drive (I have 13GB free) to the Crucial SSD and then replace the HDD with the SSD. I used Acronis True Image for Crucial in an attempt to clone it. Before it got to the steps it said something about bad sectors and I said to ignore it. It said that for a few and I said ignore all, and then it went to the steps.
When it got to step 4, where it said " 4 of 6 copying and merging partitions", I waited an hour and a half before hitting cancel, since it never gave me an ETA during that period. It simply never populated so I wasn't sure if something had gone wrong.
Now when I hook up my Crucial MX500 1TB SSD to my computer via my USB to SSD cable, the computer doesn't detect the SSD at all. I've tried all the ports (my laptop has two USB 2.0 and two USB 3.0), no detetection.
So is my SSD gone with no hope of recovery?


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Hi, thanks for answering. I actually went ahead and got a Samsung 1TB SSD, 870 Evo. I used Samsung's cloning software to clone my 300GB HDD boot drive to the Samsung SSD, and it went fine, no hiccups whatsoever. I'm actually now responding on the laptop with the new Samsung 1TB boot drive.
So that leaves what to do with the Crucial 1TB MX500. I'd like to now use it instead as simply a data drive (I have a DVD to SSD cage that just arrived today), but the same issue remains that the Crucial MX500 doesn't show up when I plug it in via the USB to SSD cable. And I know its not the cable itself cause its the same cable I used to clone the old HDD drive to the Samsung SSD, and the same cable I then used to plug the old HDD into and then wipe it. Also when I use it to hook up an old Kingston SSD (120GB, that I bought for a Raspberry Pi 3), that shows up, too.
I'm scared this is leaning toward the Crucial SSD itself being bad. But before I return it I'd just like to make sure. I thought maybe it was a driver issue, but there doesn't seem to be a driver for my revision (mine ends in 46, the drivers go up to 45). I thought maybe get 45 anyway, its a .bin file, no idea where to put it. If an Acronis product can help me, I'm not sure which one to get.
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I saw a similar issue recently with a Crucial 500GB SSD and fixed it using MiniTool Partition Wizard to prepare the drive again. I normally use a StarTech SATA to USB 3.1 USB cable adapter for these 2.5" laptop drives.
You can also download a copy of the Crucial Storage Executive software which will tell you if the drive needs any updated firmware - my 500GB SSD got updated but two other Crucial SSD's said they already had the latest firmware (an older 480GB and new 2TB SSD).
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Thanks again for responding. I tried both programs as per your suggestion, but there's nothing I can do if the SSD doesn't show up. Both programs detected my Samsung 1TB SSD just fine. So I think the MX500 SSD is in fact toast and I'll be returning it tomorrow.
Thanks for trying to help. I'll probably just stick with Crucial memory from now.
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