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Error on installation

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when trying to install Acronis backup and recovery it gives an error :

Code : 06442528
Balise de la ligne : 0x2289665869721ea1
Message : Erreur interne

Sous-erreur
Code : 01008
Balise de la ligne : 0xbd28fdbd64edb8bc
Message : Tentative de référence à un jeton qui n'existe pas

Someone can help me ?

Thanks

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Hello Pedro,

Thank you for posting and welcome to the Acronis forum. I will do my best to help you with this issue.

At the moment it is not clear why this specific installation issue occurs, but I can recommend a workaround that will allow you to install the program.

Open the installation package of ABR10 and extract the .msi files of the program components you need to install. Please check this article which shows how to do it in more detail.

This issue will require investigation that is why I would really appreciate if you could contact our Support team with the logs shown in the first post in this thread.

If you need additional assistance please let me know.

Thank you.