Acronis True Image Home 2010 and Windows 7 BAD REVIEWS ??
What the reviews are "about" is the degradation in quality of at least the last 2 iterations of ATIH. Reading between the lines, almost everyone was happy thru v.9; 2010 and later 2011 changed all that, and I DON'T see a seachange in attitude at Acronis. My uninformed guess is that they're making their money, thus investing their resources, in enterprise versions, not in home usage. I haven't been reading the enterprise product sections, but perhaps there's less discontent there.
I can't say I really had any issues with DD or ATIH 2011, although they both have some quirks like T&D being a little picky and then the boot manager in DD is really kind of worthless as it usually crashes, and there was two back-ups that did not work but that could have been my defrager that got hold of them?
Other than those issues I've really had no complaints, but this will probably be my last Acronis purchase as I plan on using SP4.
I guess one other complaint is DD is becoming to simple minded and much of what DD does can now be done in Windows.
??SP4?? - What's that??
Shadow Protect, good company with good support from native English speakers or at least they have a good grip on English, but the price may be too high for some at 89$, but you get what you pay for.
I see SC raised the price by 4$, meh.
I change my mind about SP, the last couple of support requests were treated very rudely.
Ahh well, another company off my list. I don't care if your an American based company if your support has jerks on their staff.
There may be some language barrier at Acronis, nobody but one person on the forums has ever been rude.
FWIW here, I'll post my experiences with Acronis products.
As far as service, they're not much different than Symantec and other large software companies. VSO is the only company that offers great service & seems to really care for their customers; as far as companies in general on the net, Verio is exceptional in it's tech support.
But, back to Acronis (yeah, it sounds as though it comes from a Greek word meaning "jerry-rig"): I purchased about $1700 worth of their software about 4 years ago: Echo Enterprise Server, Disk Director, even one year maintenance contracts. The products never performed as
expected, and their use wasn't that intuitive or straightforward; the manuals were confusing, and I do RTM.
Recently, I needed to move my wife's Dell PC to a newer PC, and thought Acronis 11 Home w/Plus Pack would do the job fine. It didn't, and I received only one 'cute' answer on this forum. So, I go for it with Acronis Workstation Backup & Recovery 10. It didn't do the job either.
I've probably spent 96 hours in the last week alone attempting to move XP from an older PC to a newer one. I haven't bothered totaling up the money, but it's somewhere in the area of close to $200.
I may not be as bright as a lot of you people on here, but I was a CNE at a time when it meant something, worked with computers and networking for over 15 years, and not only use Microsoft products, but several Linux distro's plus OpenBSD and FreeBSD.
I see that Acronis does pay it's way very well as far as resolving complaints; a lower than average amount with the BBB, almost all of which were settled amicably. But, that's only half the story.
I'll never use another Acronis product & never access this site again. Acronis really doesn't care: They have my money.
And the writer above has it pegged exactly right. You get what you pay for; most of the time. Acronis is an exception.
William,
Did you eventually migrate your old XP to your new XP? If yes, how? Just interested in seeing how you did it.